Customer Service (Call Center Agent - Shifting)

Job Description

Title: Customer Service (Call Center Agent - Shifting)

Company Name: Giant Group

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Graduate in any discipline.

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Service
∎ The applicants should have experience in the following business area(s): Boutique/ Fashion, Call Center, E-commerce, Retail Store, Telecommunication

Job Context:
∎ Unit Name: Texmart Trading Company Ltd.
∎ Texmart Trading Company Ltd. (concern of Giant Group) is one of the leading fashion brand retailer in Bangladesh with brand like Texmart, Occult, and Rave for Men and Women.
∎ We are looking individual residing in and near Uttara area.

Job Responsibilities:
∎ Should have good communication skill at Bangla & English both verbal & speaking.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers with informative manner, in keeping with the brand's voice and tone.
∎ Respond to customer inquiry on our facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Excellent Communication skill with customers in appropriate accent
∎ Candidates should have the ability to make an instant decision and assist customers further.
∎ Manage large amounts of inbound and out bond calls in a timely manner.
∎ Timely reporting of daily incoming and outgoing call.
∎ Must be following communication "scripts" while dealing with customers.
∎ Will have to manage social media content for social media.
∎ Good command in Microsoft office specially excel for daily reporting
∎ No absenteeism without any notice & late allowed.
∎ Must be shifting and roaster duty

Additional Requirements:
∎ Age 18 to 30 years
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills
∎ Self motivated and willing to work for longer period and any time in the day
∎ Flexibility to work till late and night shifting
∎ Applicants have to be Smart, energetic and good communication skill
∎ Dynamic sales skill.
∎ Self motivated & hard working.
∎ Knowledge of E-commerce industry is preferred but not mandatory.
∎ Smart in communication
∎ Good in Handling Phone calls.

Salary: Negotiable

Compensation & Other Benefits:
∎ Performance bonus
∎ As per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Sep 2021

Company Information:
∎ 1 Sep 2021
∎ Giant Group
∎ Address : Giant Business Tower (GBT), Level-13, Plot # 3, Sector # 3, Dhaka Mymensingh Road, Uttara C/A, Dhaka-1230 Tel no: +88 02 7913980-81
∎ Web : www.giantbd.com
∎ Business : A leading Group of Companies consisted of 14 sister concerns.

Category: Customer Support/Call Centre