Job Description
Title: Customer Service (Call Center Agent - Shifting)
Company Name: Giant Group
Vacancy: --
Location: Dhaka (Uttara)
Minimum Salary: Negotiable
Published: 18 Oct 2024
Responsibilities & Context:
∎ Unit Name: Texmart Trading Company Ltd. Texmart Trading Company Ltd. (concern of Giant Group) is one of the leading fashion brand retailer in Bangladesh with brand like Texmart, Occult, and Rave for Men and Women.
∎ We are looking individual residing in and near Uttara area.
∎ Should have good communication skill at Bangla & English both verbal & speaking.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers with informative manner, in keeping with the brand's voice and tone.
∎ Respond to customer inquiry on our facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Excellent Communication skill with customers in appropriate accent Candidates should have the ability to make an instant decision and assist customers further.
∎ Manage large amounts of inbound and out bond calls in a timely manner.
∎ Timely reporting of daily incoming and outgoing call. Must be following communication "scripts" while dealing with customers. Will have to manage social media content for social media.
∎ Good command in Microsoft office specially excel for daily reporting No absenteeism without any notice & late allowed.
∎ Must be shifting and roaster duty
Compensation & Other Benefits:
∎ Performance bonus
∎ As per company policy.
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka (Uttara)
Company Information:
∎ Giant Group
∎ Giant Business Tower (GBT), Level-13, Plot # 3, Sector # 3, Dhaka Mymensingh Road, Uttara C/A, Dhaka-1230 Tel no: +88 02 7913980-81
∎ A leading Group of Companies consisted of 14 sister concerns.
Address::
∎ Giant Business Tower (GBT), Level-13, Plot # 3, Sector # 3, Dhaka Mymensingh Road, Uttara C/A, Dhaka-1230 Tel no: +88 02 7913980-81
∎ A leading Group of Companies consisted of 14 sister concerns.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Nov 2024
Category: Customer Support/Call Centre
