Customer Service (Call Center Agent - Shifting)

Job Description

Title: Customer Service (Call Center Agent - Shifting)

Company Name: Giant Group

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Graduate in any discipline.

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Service
∎ The applicants should have experience in the following business area(s): Boutique/ Fashion, Call Center, E-commerce, Retail Store, Telecommunication

Job Context:
∎ Unit Name: Texmart Trading Company Ltd.
∎ Texmart Trading Company Ltd. (concern of Giant Group) is one of the leading national fashion brand retailer and distributor in Bangladesh with several local and international fashion brands under its umbrella.
∎ We are looking individual residing in and near Uttara area.

Job Responsibilities:
∎ Should have good communication skill at Bangla & English both verbal & speaking.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers with informative manner, in keeping with the brand's voice and tone.
∎ Respond to customer inquiry on our facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Excellent Communication skill with customers in appropriate accent
∎ Candidates should have the ability to make an instant decision and assist customers further.
∎ Manage large amounts of inbound and out bond calls in a timely manner.
∎ Timely reporting of daily incoming and outgoing call.
∎ Must be following communication "scripts" while dealing with customers.
∎ Will have to manage social media content for social media.
∎ Good command in Microsoft office specially excel for daily reporting
∎ No absenteeism without any notice & late allowed.
∎ Must be shifting and roaster duty

Additional Requirements:
∎ Age 18 to 30 years
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills
∎ Self motivated and willing to work for longer period and any time in the day
∎ Flexibility to work till late and night shifting
∎ Applicants have to be Smart, energetic and good communication skill
∎ Dynamic sales skill.
∎ Self motivated & hard working.
∎ Knowledge of E-commerce industry is preferred but not mandatory.
∎ Smart in communication
∎ Good in Handling Phone calls.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ As per company policy.

Application Deadline: 31 Oct 2020

Company Information:
∎ 5 Oct 2020
∎ Giant Group
∎ Address : Giant Business Tower (GBT), Level-13, Plot # 3, Sector # 3, Dhaka Mymensingh Road, Uttara C/A, Dhaka-1230 Tel no: +88 02 7913980-81
∎ Web : www.giantbd.com
∎ Business : A leading Group of Companies consisted of 14 sister concerns.

Category: Customer Support/Call Centre

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