Customer Service Associate

Job Description

Title: Customer Service Associate

Company Name: AIRPOSTED LTD.

Vacancy: 02

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Negotiation Skills, Sales Marketing activities.

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): emailing, Internet Browsing, Negotiation Skills, Sales Executive, Strong problem solving skills
∎ The applicants should have experience in the following business area(s): E-commerce

Job Context:
∎ Listen & understand customer`s query clearly.
∎ Assist customers in service request application
∎ Coordinate with internal operation divisions in achieving customer satisfaction.
∎ Promote customer care and help customers to resolve their day to day queries.
∎ Provide solution to the customers as per company policy.
∎ File and maintain records of every dealing issue.
∎ Communication through mail/phone

Job Responsibilities:
∎ Listen & understand customer's query clearly.
∎ Assist customers in service request application
∎ Coordinate with internal operation divisions in achieving customer satisfaction.
∎ Promote customer care and help customers to resolve their day to day queries.
∎ Provide solution to the customers as per company policy.
∎ File and maintain records of every dealing issue.
∎ Communication through mail/phone

Additional Requirements:
∎ Age 20 to 35 years
∎ Both males and females are allowed to apply
∎ Strong leadership quality to handle a team
∎ Strong verbal & written communication skills.
∎ Analytical ability to solve issues
∎ Interpersonal skills, ability to communicate and manage well at all levels
∎ Good command in English both written and verbal is a must
∎ Self-motivated and able to work under stress
∎ Smart, proactive, talented and result oriented.

Salary:
∎ Negotiable
∎ Commissions for every business deal closed (for signing new business contracts)

Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 17 Oct 2020

Company Information:
∎ 17 Sep 2020
∎ AIRPOSTED LTD.
∎ Address : House no -43, Block -I, Road-01 Banani Chairman Bari.
∎ Web : https://airposted.com

Category: Customer Support/Call Centre

Read Before Apply: Please mention the subject line "Customer Service Associate."

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