Customer Service Associate

Job Description

Title: Customer Service Associate

Company Name: AIRPOSTED LTD.

Vacancy: Not specific

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Online (web/ e-mail) Support, Telemarketing
∎ The applicants should have experience in the following business area(s): E-commerce

Job Responsibilities:
∎ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
∎ Maintaining records of transactions and interactions.
∎ Appropriate and timely follow-ups wherever required.
∎ Escalate unresolved queries to respective departments for accurate redressal.
∎ Coordinate with internal operation divisions in achieving customer satisfaction.
∎ Promote customer care and help customers to resolve their day to day queries.
∎ Provide solution to the customers as per company policy.
∎ File and maintain records of every dealing issue.
∎ Communication through mail/phone

Additional Requirements:
∎ Age 22 to 32 years
∎ Only females are allowed to apply
∎ Interpersonal skills, ability to communicate and manage well at all levels.
∎ Good command in English both written and verbal is a must.
∎ Strong verbal & written communication skills.
∎ Analytical capability to solve the issues.
∎ Interpersonal skills, ability to communicate and manage well at all levels.
∎ Good command in English both written and verbal is a must.
∎ Self-motivated and able to work under pressure.
∎ Smart, proactive, talented and result oriented.
∎ Highly appreciated to have experience online marketing.

Salary: Tk. 18000 - 20000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Nov 2021

Company Information:
∎ 28 Oct 2021
∎ AIRPOSTED LTD.
∎ Address : House no -43, Block -I, Road-01 Banani Chairman Bari.
∎ Web : https://airposted.com
∎ Business : IT

Category: Customer Support/Call Centre

: Customer Service Associate.

Source: bdjobs.com

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