Job Description
Title: Customer Service Assistant
Company Name: RSGT - Bangladesh
Vacancy: 1
Age: at most 35 years
Location: Chattogram (Chattogram Sadar)
Salary: Negotiable
Experience:
∎ 1 to 2 years
Published: 1 Jul 2025
Education:
∎ Bachelor/Honors in any discipline
Requirements:
Additional Requirements:
∎ Age at most 35 years
∎ Logistics/Maritime Studies/Supply Chain Management, or related field.
∎ 1–2 years’ experience in customer service, shipping, terminal operations, or logistics; internships considered.
∎ Service-oriented, organized, and adept at navigating complex terminal logistics with professionalism.
∎ Strong communication in Bengali and English (oral and written).
∎ Coordination skills are essential to thrive in this fast-paced environment
∎ Proficient in Microsoft Office (Excel, Word, Outlook).
∎ Flexibility to work shifts, weekends, and extended hours.
∎ Proactive team player with attention to detail.
∎ Requires physical mobility within terminal premises and ability to stay active during long hours.
∎ Strict adherence to port safety, security, and access protocols.
∎ Logistics/Maritime Studies/Supply Chain Management, or related field.
∎ 1–2 years’ experience in customer service, shipping, terminal operations, or logistics; internships considered.
∎ Service-oriented, organized, and adept at navigating complex terminal logistics with professionalism.
∎ Strong communication in Bengali and English (oral and written).
∎ Coordination skills are essential to thrive in this fast-paced environment
∎ Proficient in Microsoft Office (Excel, Word, Outlook).
∎ Flexibility to work shifts, weekends, and extended hours.
∎ Proactive team player with attention to detail.
∎ Requires physical mobility within terminal premises and ability to stay active during long hours.
∎ Strict adherence to port safety, security, and access protocols.
Responsibilities & Context:
∎ Assist C&F agents, consignees, and customs officials on-site including walk-in queries. Provide guidance on container availability, delivery processes, documentation, and customs compliance.
∎ Track daily FCL delivery status by category and coordinate with LCL supervisors.
∎ Facilitate multi-consignee cargo deliveries and unpacking operations.
∎ Verify container placement status daily.
∎ Report pending vs. placed containers and update Yard Operations Assistants and Supervisors.
∎ Monitor daily truck bookings by stakeholders.
∎ Reconcile bookings with container delivery schedules.
∎ Liaise with Terminal Operations Division (TOD) for labor and container movement support.
∎ Coordinate with HSSE officers for safety compliance and incident response.
∎ Assist C&F agents and coordinate with the One-Stop Finance and Billing Department for any additional billing requirements payable by Bikash.
∎ Share shift-wise updates and communicate issues proactively with relevant departments.
∎ Regulate C&F staff movement within the terminal.
∎ Facilitate interaction between C&F agents and internal departments.
∎ Assist visitors, ensuring queries/escalations are addressed or redirected.
∎ Liaise with CPA One Stop Service for assignment release status updates.
∎ Guide C&F agents on customs clearance and ASYCUDA procedures.
∎ Prepare and circulate daily operational and customer service reports.
Compensation & Other Benefits:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Chattogram (Chattogram Sadar)
Job Highlights:
Read Before Apply: We will review applications as they come in and conduct interviews on a rolling basis.
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Company Information:
∎ RSGT - Bangladesh
∎ PCT Admin Building, Patenga Container Terminal
Air port Road, Patenga 4100, Chattogram
∎ http://www.rsgt.com.bd
∎ RSGT is an international terminal operator representing a partnership between the Red Sea Gateway Terminal of Saudi Arabia and the Malaysian Mining Company (MMC). The combined assets, handling capacity and experience place the terminal operations among the ten largest container terminal operators globally, with a combined annual handling capacity of 20 million TEUs, and equity-weighted throughput of over 10 million TEUS.
Address::
∎ PCT Admin Building, Patenga Container Terminal
Air port Road, Patenga 4100, Chattogram
∎ http://www.rsgt.com.bd
∎ RSGT is an international terminal operator representing a partnership between the Red Sea Gateway Terminal of Saudi Arabia and the Malaysian Mining Company (MMC). The combined assets, handling capacity and experience place the terminal operations among the ten largest container terminal operators globally, with a combined annual handling capacity of 20 million TEUs, and equity-weighted throughput of over 10 million TEUS.
Application Deadline: 15 Jul 2025
Category: Customer Support/Call Centre
