Customer Service And Cold Calling Specialist

Job Description

Title: Customer Service And Cold Calling Specialist

Company Name: Algowork

Vacancy: 5

Age: 20 to 40 years

Job Location: Dhaka (Dhanmondi)

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center
• Freshers are also encouraged to apply.

• A Level
• Bachelor of Business Administration (BBA)
• Diploma in Business Studies

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center
• Freshers are also encouraged to apply.

• Age 20 to 40 years

Night shift | Customer Service Representative

Algowork — Dhanmondi, Dhaka, Bangladesh

We are hiring confident, English-fluent professionals for our growing team.

Fresh university graduates or at least 6 months of international call center experience. 

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Schedule: Monday–Friday | Full-Time 

Working Hours: 10:00 PM – 7:00 AM Bangladesh time (the following morning) 

Starting Pay: Base salary negotiated during interview + commission + bonuses 

Algowork is hiring full-time Business Development Representatives to support our subsidiary service operation based in Tampa, Florida, USA.

You will be responsible for calling homeowners, introducing our service, and scheduling discounted appointments for our field technicians to complete.

This is not a casual or temporary role. We are looking for reliable team members who want to grow within the company. You will work directly with leadership and help generate the appointments that fuel our entire operation.

The Schedule

This is a full-time, in-office position reporting to our office in Dhaka.

Working hours will be:

11:00 AM – 8:00 PM U.S. Eastern Time = 10:00 PM – 7:00 AM Bangladesh Standard Time (the following morning) Monday through Friday

Note: Bangladesh hours shift one hour earlier (9:00 PM – 6:00 AM) during U.S. daylight saving time.

This schedule allows you to reach homeowners during the most effective calling hours in the United States. Consistency is extremely important for this role.

Because this is an in-office position, we provide everything you need to do the job — high-speed internet, a workstation, and a professional headset and microphone. You don't need your own computer or internet connection.

What you must bring:

• Strong English communication skills

• A professional, reliable attitude

• A commitment to showing up consistently for every shift

What You'll Be Doing

Your primary responsibility is outbound calling and appointment setting. We provide the systems and dialing tools that automatically generate calls for you — your job is to focus on speaking with homeowners and booking appointments.

You'll be responsible for:

• Making outbound calls to homeowners in targeted neighborhoods

• Introducing our service and our offer

• Setting discounted service appointments for our technicians

• Recording call outcomes in our system

• Following the calling scripts and improving them over time

• Maintaining a professional and friendly tone on every call

• Hitting daily and weekly call and appointment targets

You will be trained on our systems, scripts, and appointment process. Experience with cold calling or sales is helpful, but the most important qualities are communication, discipline, and resilience.

What We Are Hiring For

There are four non-negotiables for this role.

1. Communication Skills You must speak clear, confident English and be comfortable having conversations with homeowners in the United States. This role requires professionalism, friendliness, and the ability to build quick rapport on the phone.

2. Reliability We depend on consistent calling activity every day. This is not a role where you log in casually or disappear during shifts. We are looking for someone who shows up consistently and treats the position seriously.

3. Determination Outbound calling requires persistence. Some people will say no. We need someone who stays positive, keeps dialing, and understands that results come from consistent effort.

4. Coachability We are constantly improving our scripts, processes, and approach. You must be open to feedback, training, and continuous improvement.

If you bring these traits, you will do very well in this role.

What You'll Get

• Salary that will be negotiable

• Commissions based on appointments set and performance

• Festival bonuses

• Training on outbound calling, sales communication, and appointment setting

• The opportunity to grow with a fast-growing service company

We are building a team that takes pride in their work and performs at a high level. You won't be just another caller in a large call center — your work directly impacts the growth of our company.

Who This Is Not For

• If you dislike making phone calls, this role will not be a good fit.

• If you struggle with consistency or discipline, this role will not work.

• If you are looking for a passive job where you simply log in and wait, this is not the position.

But if you enjoy speaking with people, are motivated by hitting targets, and want to grow inside a company that values performance, we want to hear from you.

How to Apply

Send a short introduction explaining:

• Your experience with cold calling or sales (if any)

• Why do you believe you would be a good fit for this role

• Weekly 2 holidays,Mobile bill,Performance bonus
• Festival Bonus: 2