Customer Relationship Officer/Marketing Promotional Officer (Publications)

Job Description

Title: Customer Relationship Officer/Marketing Promotional Officer (Publications)

Company Name: National Development Company ltd

Vacancy: 15

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Administration (MBA), Bachelor of Business Administration (BBA)
∎ Skills Required: Customer Relationship Management (CRM), Customer satisfaction survey, Customer Service, Customer Support through Phone, Face to Face Customer Support

Experience Requirements:
∎ 1 to 4 year(s)
∎ The applicants should have experience in the following business area(s): Design/Printing/Publishing
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Listen and understand the customers' complaints and provide suitable solutions to customers.
∎ Product receive and delivery for servicing.
∎ Receive customer complaints and forward the complaint to the concerned department.
∎ Handle customers with effective communication skills.
∎ Provide product information over the phone to customers regarding products & services.
∎ Follow up after sales service-related emails and reply to the customers.
∎ Provide excellent customer service and give precise information to the customer.
∎ Report day-to-day activities to the concerned authority.

Additional Requirements:
∎ Age 20 to 25 years
∎ Both males and females are allowed to apply
∎ hould have good knowledge of MS Office
∎ Must have good communication skills in Bangla and English
∎ Good interpersonal, analytical, problem-solving, leadership, and organizational skills.
∎ Must have multiple-tasking abilities
∎ The candidate will also be patient and cool-tempered to deal with customer
∎ Able and willing to work under pressure and meet challenges
∎ Self-motivated, hardworking, energetic and result oriented

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 6 Feb 2023

Company Information:
∎ 8 Jan 2023
∎ National Development Company ltd
∎ Address : Eunoos Center- 52-53, Dilkusha, C/A, Dhaka-1000

Category: Customer Support/Call Centre


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