Customer Relationship officer (CRO) for Convenience Store (Super Shop)
Job Description
Title: Customer Relationship officer (CRO) for Convenience Store (Super Shop)
Company Name: Convenience Store
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA) in Management
Experience Requirements:
∎ At least 8 year(s)
Job Responsibilities:
∎ Answer customer inquiries via phone, email, chat, and in-person
∎ Direct customers according to their specifications
∎ Update customer records in the system, including notes about interactions
∎ Pitch ideas for improving customer care
∎ Create and maintain reports about customer interactions
∎ Attend weekly staff meetings
∎ Participate in team-building activities
∎ Encourage customers to complete surveys
∎ Make recommendations to management to improve customer experience
∎ Collect customer feedback.
∎ Strong interpersonal and communication skills.
∎ Ensure customer satisfaction.
∎ Positive attitude and self-motivated.
∎ Capable to handle customer queries/complaints instantly.
∎ Maintaining fruitful relationships with existing customers; retain new customers.
Additional Requirements:
∎ Age 32 to 48 years
∎ Only females are allowed to apply
∎ Good oral communication skill.
∎ Customer focus & Good listening skill.
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Feb 2022
Company Information:
∎ 1 Feb 2022
∎ Convenience Store
Category: Customer Support/Call Centre
: Answer customer inquiries via phone, email, chat, and in-personDirect customers according to their specificationsUpdate customer records in the system, including notes about interactionsPitch ideas for improving customer careCreate and maintain reports about customer interactionsAttend weekly staff meetingsParticipate in team-building activitiesEncourage customers to complete surveysMake recommendations to management to improve customer experienceCollect customer feedback.Strong interpersonal and communication skills.Ensure customer satisfaction.Positive attitude and self-motivated.Capable to handle customer queries/complaints instantly.Maintaining fruitful relationships with existing customers; retain new customers.
