Job Description
Title: Customer Relationship Manager
Company Name: Promixco Group
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Studies (BBS)
∎ Bachelor's degree in Business, Marketing, or a related field.
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Relationship Management (CRM)
∎ The applicants should have experience in the following business area(s):
Medical Equipment, Furniture Manufacturer
Job Responsibilities:
∎ Client Engagement: Act as the primary point of contact for clients during the tender process. Establish and maintain strong relationships, understanding their requirements, concerns, and preferences.
∎ Needs Assessment: Collaborate with clients to gather detailed information about their needs, expectations, and specific tender requirements.
∎ Solution Presentation: Present tailored solutions and value propositions to clients, demonstrating how our offerings align with their needs and deliver added value.
∎ Tender Coordination: Coordinate tender submissions in close collaboration with clients, ensuring that all required documentation and information are accurately compiled and submitted on time.
∎ Clarifications and Queries: Address client queries, concerns, and requests for clarification throughout the tender process, ensuring effective communication and resolution.
∎ Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and technical experts, to gather relevant information and ensure a cohesive tender submission.
∎ Negotiation: Collaborate with clients to negotiate terms, pricing, and contract details, striving to achieve mutually beneficial agreements.
∎ Customer Satisfaction: Monitor client satisfaction, gather feedback, and take proactive steps to enhance the client experience and strengthen the client relationship.
∎ Market Insights: Stay informed about market trends, competitor activities, and industry developments to provide valuable insights and recommendations to clients.
∎ Relationship Building: Cultivate and nurture long-term partnerships with clients beyond the tender process, seeking opportunities for upselling, cross-selling, and repeat business.
Additional Requirements:
∎ Age at least 30 years
∎ Only males are allowed to apply
∎ Proven experience (5 years) in tender marketing and customer relationship management.
∎ Exceptional interpersonal and communication skills.
∎ Strong client-focused mindset and a passion for delivering exceptional customer experiences.
∎ Negotiation and persuasion abilities.
∎ Problem-solving and conflict resolution skills.
∎ A detail-oriented and organized approach to managing client interactions and documentation.
∎ Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
∎ Ability to work collaboratively across teams and departments.
∎ Time management and multitasking skills to handle multiple client relationships and tenders.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Profit share
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Others as per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 4 Sep 2023
Company Information:
∎ 5 Aug 2023
∎ Promixco Group
∎ Address : BGIC Tower (5th Floor), 34 Topkhana Road, Dhaka-1000, Bangladesh.
∎ Web : www.promixcogroup.com
Category: Customer Support/Call Centre
: To apply for the Customer Relationship Manager position, please submit your updated resume along with a cover letter highlighting your relevant experience and explaining how your skills align with the specific requirements of this role. Shortlisted candidates will be contacted for further stages of the selection process.
