Customer Relations Executive

Job Description

Title: Customer Relations Executive

Company Name: InfoTitan Limited

Vacancy: 1

Age: 22 to 32 years

Location: Dhaka (Baridhara)

Salary: Tk. 20000 - 22000 (Monthly)

Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm, Interior Design, Call Center, Shop/Showroom

Published: 6 Jun 2025

Education:
∎ A Level, Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 22 to 32 years

Responsibilities & Context:
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Self-motivated and willing to work within the SHIFT TIME with consistency
∎ Receive inbound calls and make outbound lead generation calls to and from elite clientele in a polite, professional, and persuasive manner.
∎ Maintain excellent verbal and written communication in English.
∎ Handle queries with clarity, empathy, and confidence.
∎ Maintain accurate call logs and follow-up records.
∎ Meet & exceed individual KPI’s assigned by the Management.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Self-motivated and willing to work within the SHIFT TIME with consistency
∎ Receive inbound calls and make outbound lead generation calls to and from elite clientele in a polite, professional, and persuasive manner.
∎ Maintain excellent verbal and written communication in English.
∎ Handle queries with clarity, empathy, and confidence.
∎ Maintain accurate call logs and follow-up records.
∎ Meet & exceed individual KPI’s assigned by the Management.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues
∎

Skills & Expertise:

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Government Holidays

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Baridhara)

Job Highlights:
∎ Someone who can represent the company to high-profile individuals with grace and confidence.
∎ A sharp communicator with a friendly tone and problem-solving mindset.
∎ Office Time: 10 AM to 8 PM
∎ Weekly Holiday: Friday
∎ Someone who can represent the company to high-profile individuals with grace and confidence.
∎ A sharp communicator with a friendly tone and problem-solving mindset.
∎ Office Time: 10 AM to 8 PM
∎ Weekly Holiday: Friday

Company Information:
∎ InfoTitan Limited
∎ Level-01, Meghmallar, House-97, Suharawardy Avenue, Baridhara Diplomatic Zone, Dhaka-1212
∎ InfoTitan is a world-class back-office support and outsourcing service provider based in Bangladesh,
Our team of incredibly creative and hardworking individuals is carefully picked to fit your specific business needs. Located in Dhaka, Bangladesh, the heart of South Asia’s booming tech and outsourcing scene, our company focuses on providing professional inbound, outbound, and back–office customer support.

Address::
∎ Level-01, Meghmallar, House-97, Suharawardy Avenue, Baridhara Diplomatic Zone, Dhaka-1212
∎ InfoTitan is a world-class back-office support and outsourcing service provider based in Bangladesh,Our team of incredibly creative and hardworking individuals is carefully picked to fit your specific business needs. Located in Dhaka, Bangladesh, the heart of South Asia’s booming tech and outsourcing scene, our company focuses on providing professional inbound, outbound, and back–office customer support.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 6 Jul 2025

Category: Customer Support/Call Centre