Customer Relation Executive

Job Description

Title: Customer Relation Executive

Company Name: InfoTitan Limited

Vacancy: 5

Job Location: Dhaka

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Center Operation, Customer Service, Customer Support/ Client Service
∎ The applicants should have experience in the following business area(s): Call Center, BPO/ Data Entry Firm
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Have to handle each & every customer/client with care and sincerity.
∎ Handle critical customers with effective and gentle communication skills.
∎ Listen to & handle customer queries about products & services effectively.
∎ Update customer information on database after every call.
∎ Ensuring highest quality of individual service & overall team performance.
∎ Provide right information to customers, clients in professional tone & attitude.
∎ Meet & exceed individual KPI’s assigned by the Management.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues

Additional Requirements:
∎ Age 25 to 35 years
∎ Only females are allowed to apply

Salary: Tk. 13000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Over time allowance
∎ Salary Review: Yearly
∎ As per the Company Policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 8 Apr 2022

Company Information:
∎ 11 Mar 2022
∎ InfoTitan Limited
∎ Address : Level-10, Alauddin Tower, House-17, Road No. 113/A, Gulshan-2, Dhaka 1212
∎ Web : www.infotitanbd.com
∎ Business : InfoTitan is a world-class back-office support and outsourcing service provider based in Bangladesh,
Our team of incredibly creative and hardworking individuals is carefully picked to fit your specific business needs. Located in Dhaka, Bangladesh, the heart of South Asia’s booming tech and outsourcing scene, our company focuses on providing professional inbound, outbound, and back–office customer support.

Category: Customer Support/Call Centre

: