Customer Experience Associate

Job Description

Title: Customer Experience Associate

Company Name: ShopUp

Vacancy: 95

Job Location: Dhaka (Mohakhali)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Customer query management, Customer Service
∎ The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, E-commerce

Job Responsibilities:
∎ Managing large amounts of inbound and outbound calls in a timely manner
∎ Following communication “scripts” when handling different topics
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction
∎ Identify customer needs, clarify information and provide solutions
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Meet personal/team qualitative and quantitative targets

Additional Requirements:
∎ Experience in E-commerce industry will get preference
∎ Familiarity with CRM systems and practices
∎ Ability to take and handle stress and pressure
∎ Ability to multi-task, set priorities and manage time effectively
∎ Technical Specification Requirements:
∎ Desktop / Laptop with Webcam facility
∎ Good & Stable internet connection
∎ Noise Cancellation headset (Not Mandatory)

Salary: Tk. 12000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Partially Subsidize

Application Deadline: June 25, 2020

Company Information:
∎ ShopUp
∎ Address : Mohakhali DOHS, Dhaka-1212
∎ Web : https://shopup.com.bd/
∎ Business : Shopfront Limited is the first company in Bangladesh to tap into the ever growing social media commerce industry, and among the pioneer social commerce solution providers in South Asia. The company focuses on developing solutions that enables small businesses to take full advantage of social media to grow their sales.

Shopfront Limited has already developed an online store management solution called "ShopUp" which helps its clients sell more and sell easily.

Shopfront Limited has already developed an online store management solution called "ShopUp" which helps its clients sell more and sell easily. Recently the company started a new service called eLOAN which caters to the various needs of the merchants starting from stocking products to enlarging the size of the business.

Category: Customer Support/Call Centre

Source: bdjobs.com

More jobs of ShopUp

Planning & Process Development Manager

Sr. Territory Sales Manager-(Bulk Sales _ Rice, Oil, Sugar)

VAT and TAX Specialist

HR Operations & Governance Expert (Sr. Executive)

Territory Sales Manager- (Rice Products)

Distribution Manager

Sales Executive

Territory Manager

Senior Executive / Executive - Sourcing & Partnership

VAT & TAX Officer

Treasury Officer

Territory Sales Manager

Executive -Channel Operations/Planning & Insight

Vehicle Coordinator

Assistant Manager-IT

VAT and TAX Specialist

Territory Manager

Executive/ Senior Executive - Credit Recovery

Area Manager

IT Executive

Territory Sourcing Operations Manager

Territory Manager

Assistant Manager - Treasury

Senior Executive - Treasury

Assistant Manager-IT

Connectivity and F&B Expert

Territory Sales Manager

Territory Manager

Regional Coordinator

Assistant Manager, Credit Control

Hub Manager

IT Executive

Regional Coordinator

Territory Sales Manager

Assistant Manager, Distribution Planning

Distribution Support Officer

Business Development Manager- Modern Trade & E-commerce

Area Sales Manager (Dhaka, Khulna, Chittagong, Mymensingh, Bogura)

Territory Manager (Dhaka, Khulna, Barishal, Mymenshing, Rangpur, Cumilla, CTG, Sylhet, Bogura)

Distribution Audit Manager

Sales Data Analyst

Senior Executive, Category Operations

Financial Control Manager

KEY ACCOUNT MANAGER

HR PARTNER

Employee Experience Expert

Commercial Cross Border Export Manager

Manager, Sourcing Operation

Distribution Support Officer

Distribution Manager/ Assistant Distribution Manager

Similar Jobs

Sr. Officer - Customer Services.

Customer Service Executive

কাস্টমার সার্ভিস এক্সিকিউটিভ

Customer Service Representative

Customer Service Officer

Customer Support Specialist

Customer Service Representative

Executive (Customer Care and Audit Department)

Online Product Sales Agent / Sales Officer (SO)

Officer/Sr. Officer, Customer Service

Assistant Manager- Import Customer Service & Operations

Customer Service Officer

Education Counselor(Internship)

Customer Service Executive

Coordinator (Night Shift)

Customer Service Representative

Asst. Manager, Customer Care

Manager, Customer Care

Executive, CRM

Tele Sales Executive

Customer Care Representative (Female)

International Call Center Executive (English & Night Shifts Only )

Customer Service Officer

Telesales Executive

Customer Service officer

Call center executive

Call Center Executive (Operations)

Officer - Operations

Customer Service Officer

Call Center Agent (Day Shift) - English & Hindi

Female Counselor

Female Executive- Social Media

Project Coordinator for Telemarketing [International Campaign]

Digital Query Management Specialist

Customer Relation Officer

CALL CENTER EXECUTIVE

Customer Service Representative

Customer Service Executive

Website & Software Sales Executive (Uttara & Motijheel Branch)

Sr. Student Counselor for Canada & Uk