Customer Experience Associate (Part-time)

Job Description

Title: Customer Experience Associate (Part-time)

Company Name: ShopUp

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ HSC
∎ Undergraduate Level Student or equivalent.

Job Responsibilities:
∎ Provide one-stop quality Customer Service over phone, Social Media, Email to ensure positive customer experience
∎ Proactively aware/inform customers regarding our products/service
∎ Sale through inbound and outbound contacts.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback
∎ Maintain targeted KPI on a regular basis
∎ Serve customers with a helping
∎ Attitude and thus play a significant role in customer satisfaction, retention, and acquisition

Additional Requirements:
∎ Both males and females are allowed to apply

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Nov 2021

Company Information:
∎ 25 Oct 2021
∎ ShopUp
∎ Address : Mohakhali DOHS, Dhaka-1212
∎ Web : https://shopup.com.bd/
∎ Business : ShopUp works with a mission of enabling SMEs in Bangladesh with technology. We help online sellers & neighborhood retailers to build, manage and grow their businesses by providing easy access to B2B sourcing, last-mile logistics, digital credit, and business management solutions.

Category: Customer Support/Call Centre