Customer Experience Associate (Part-time)

Job Description

Title: Customer Experience Associate (Part-time)

Company Name: ShopUp

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Part-time

Educational Requirements:
∎ HSC, Bachelor degree in any discipline

Job Responsibilities:
∎ Provide one-stop quality Customer Service over phone, Social Media, Email to ensure positive customer experience
∎ Proactively aware/inform customers regarding our products/service
∎ Sale through inbound and outbound contacts.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback
∎ Maintain targeted KPI on a regular basis
∎ Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Effective communication skills
∎ Positive service mind-set with helping attitude
∎ Ability to work under pressure
∎ Flexibility
∎ Basic computer literacy and knowledge in office application

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 20 Mar 2022

Company Information:
∎ 15 Mar 2022
∎ ShopUp
∎ Address : Mohakhali DOHS, Dhaka-1212
∎ Web : https://shopup.com.bd/
∎ Business : ShopUp works with a mission of enabling SMEs in Bangladesh with technology. We help online sellers & neighborhood retailers to build, manage and grow their businesses by providing easy access to B2B sourcing, last-mile logistics, digital credit, and business management solutions.

Category: Customer Support/Call Centre