Job Description
Title: Customer Care / Sales Support Officer
Company Name: Maven Autos Limited
Vacancy: 5
Age: at least 20 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Automobile, Motor Workshop, Shop/Showroom
Published: 15 Feb 2024
Education:
∎ Bachelor of Arts (BA), Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing
Requirements:
Additional Requirements:
∎ Age at least 20 years
∎ Fluent in written and spoken English.
Responsibilities & Context:
∎ To insure and deliver high level of service to all phoning customers and provide the best solutions that match client's requirements and expectations.
∎ Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
∎ Introduces customers to service and parts personnel, indicating shop location and hours of operation.
∎ Strives for high ranking on manufacturer surveys, monitors results frequently through phone calls, e-mail and companies' social media platform.
∎ Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
∎ Coordinates special dealership events, promotions and seminars.
∎ Implements customer satisfaction programs.
∎ Acts as a contact person for any regular and special projects.
∎ Assists service customers during the morning service rush, when possible.
∎ Maintains a professional appearance. Other tasks as assigned.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Read Before Apply: Experienced in automobile section will be an asset
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected]
Company Information:
∎ Maven Autos Limited
∎ 345, Tejgaon I/A, Dhaka, PO : 1208
Address::
∎ 345, Tejgaon I/A, Dhaka, PO : 1208
Application Deadline: 16 Mar 2024
Category: Customer Support/Call Centre
