Customer Care Manager

Job Description

Title: Customer Care Manager

Company Name: DNA Solution Ltd.

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Master's in Public Administration/MBA
∎ MA, MSS are also eligible to apply.

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ Develop strong relationship with clients.
∎ Resolve customer complaints quickly and efficiently.
∎ Market research and develop strategies accordingly.
∎ Maintain customer satisfaction by providing problems-solving resources.
∎ Attend customers' queries.
∎ Manage call center agents.
∎ Implement productivity, quality, and customer-service standards.
∎ Assist audits.
∎ Manage all incoming & outgoing calls, emails and social media platforms.
∎ Ensure appropriate report delivery on time.
∎ Supervise the daily operations of the customer service department
∎ Setting customer service goals for team members and helping them reach those goals
∎ Maintain communication with government departments.

Additional Requirements:
∎ Age 30 to 35 years
∎ A minimum of 3 years' experience in similar settings.
∎ Excellent interpersonal and communication skills.
∎ A team player with leadership skills.
∎ Patience, compassion, and empathy.
∎ Readiness to learn.
∎ Maintain a positive attitude focused on customer satisfaction.
∎ Effective data trending, document control, and technical bench skills
∎ Strong problem-solving, training, team building, and mentoring abilities
∎ Effective communication and leading skills
∎ Computer literacy in MS office application is a must ( 35wpm)

Salary:
∎ Attractive salary package will be offered for the competitive candidates.

Compensation & Other Benefits:
∎ House rent
∎ Medical allowance
∎ Festival bonus: 2 (Yearly)
∎ Yearly salary review

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 25 Jul 2021

Company Information:
∎ 15 Jul 2021
∎ DNA Solution Ltd.
∎ Address : Union Heights Level -5, 55-2, Bir Uttam Qazi Nuruzzaman Sarak, West Panthopath, Dhaka-1205, Bangladesh.
∎ Web : www.dnasolutionbd.com

Category: Customer Support/Call Centre

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