Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: Expert Online
Vacancy: 10
Job Location: Dhaka (Badda, Rampura)
Employment Status: Full-time
Educational Requirements:
∎ HSC, Diploma in Engineering, Bachelor degree in any discipline
∎ Educational qualification does not matter, if the candidate has the caliber or capability to prove himself/ herself.
∎ Skills Required: Computer skill, IT Support Service
Job Responsibilities:
∎ Should have capability to ensure quality customer service
∎ Keep coordination between customer & technical team
∎ Handling incoming calls or inquiries from prospective customers or clients.
∎ Assists customers effectively by solving customer Complain.
∎ Provides customer additional information or explain service.
∎ Ensures customer satisfaction.
∎ Prepare accurate and timely reports.
∎ Able to work on Support Email , Live Chat , Facebook Replies etc.
∎ Walking customers through solutions (for male)
∎ Experience in using Online CRM software and Call Centre Dialers
∎ Any other responsibilities/tasks as set by Company Management
∎ Prepare reports to the Management
∎ Attend to all Telephone & email queries promptly with accurate manner
∎ Ensure and provide quality service to both internal and external customers
Additional Requirements:
∎ Age 20 to 34 years
Salary: Tk. 8000 - 12000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Aug 2022
Company Information:
∎ 4 Aug 2022
∎ Expert Online
∎ Address : House: 44, Road 12, DIT Project, Merul Badda, Dhaka-1212.
∎ Web : expertonlinebd.net
∎ Business : Expert Online (EOL) symbolizes the most reliable Internet & Data Communication Services in Badda by the Sister Concern of Expert Group. EOL was launched in June 2014 with the sole aim of keeping our Internet users in the information super highway with the fastest access to the net.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 31st Aug 2022
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