Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: EFG Fashion
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Job Responsibilities:
∎ Must be capable of -
∎ Manage large amounts of incoming phone calls
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
∎ Take the extra mile to engage customers
Additional Requirements:
∎ Proven customer support experience or experience as a Client Service Representative
∎ Track record of over-achieving quota
∎ Strong phone contact handling skills and active listening
∎ Familiarity with CRM systems and practices
∎ Customer orientation and ability to adapt/respond to different types of characters
∎ Excellent communication and presentation skills
∎ Ability to multi-task, prioritize, and manage time effectively
∎ High school diploma
∎ Additional Requirements:
∎ English Proficiency
∎ Excellent oral and verbal communication skills
∎ Knowledge of Gents/Ladies Tailoring.
∎ Computer skill
∎ We don't need your experience certificate; we need your work skills & challenging mentality.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Jun 2022
Company Information:
∎ 18 May 2022
∎ EFG Fashion
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 16th Jun 2022
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