Customer Care cum Front Desk Officer
Job Description
Title: Customer Care cum Front Desk Officer
Company Name: Suguna Food and Feeds Bangladesh Pvt. Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduate in any discipline from any reputed university.
Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Care, Customer Relationship Management, Customer Support through Phone, Face to Face Customer Support, Front Desk Management
Job Responsibilities:
∎ Manage inbound and outbound customer calls in a very professional manner.
∎ Identify customer needs, analyze the information and provide satisfactory solutions.
∎ Build sustainable relationship and engage customer effectively.
∎ Be ready to sell products when the opportunity arises.
∎ Answer inquiries by sharing required information politely.
∎ Keep record of all conversations in the call center database.
∎ Greet and welcome guests/visitors/employees in person or on telephone.
∎ Direct and guide visitors to the appropriate employees of the office.
∎ Answer, screen and forward incoming phone calls.
∎ Ensure reception area is tidy and presentable.
∎ Provide basic and accurate information in-person and via phone/email.
∎ Receive, sort and distribute daily courier documents.
Additional Requirements:
∎ Age 25 to 32 years
∎ Only females are allowed to apply
∎ Should have excellent interpersonal and communication skills.
∎ Multitasking and ability to work under pressure.
∎ Should have good skill in MS Office(specially Excel and Word).
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Mobile bill
∎ Provident fund
∎ Gratuity
∎ Earned Leave Encashment
∎ WPPF
∎ Group Life Insurance
∎ Health Insurance
∎ Others as per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Aug 2021
Company Information:
∎ 12 Aug 2021
∎ Suguna Food and Feeds Bangladesh Pvt. Ltd.
∎ Address : 76 Gausul Azam Avenue, Sector # 13, Uttara, Dhaka-1230
∎ Web : www.sugunaholdings.com
∎ Business : Suguna Food and Feeds Bangladesh Pvt. Ltd, a renowned multinational company engaged in manufacturing of Poultry feed Aqua feed, Cattle feed and Breeder & Hatchery business.
Category: Customer Support/Call Centre
: Interested candidates can send their CV with a recent passport size photograph mentioning the position name on the top of the envelope to: The Human Resources Department, Suguna Food and Feeds Bangladesh Pvt Ltd, House No # 76 (4th Floor), Gausul Azam Avenue, Sector#13, Uttara, Dhaka-1230.
Source: bdjobs.com
Deadline Expired on 31st Aug 2021
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