Customer Care Agent
Job Description
Title: Customer Care Agent
Company Name: Rahimafrooz Distribution Limited
Vacancy: 03
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Action results oriented, Computer skill, Convincing Capability, Fluent in bangla and english
Job Responsibilities:
∎ Ensure perfect attendance of each incoming call in Customer Care Centre with effective telephone communication skills
∎ Place proactive outbound calls from customer database as per need
∎ Provide adequate information to customers regarding Rahimafrooz product and service
∎ Log all customer calls and details into the software
∎ Escalate or forward calls to appropriate channel or back-office contact
∎ Flag frequently raised queries, complaints or requests
∎ Identify & pursue revenue-generating services with callers
∎ Apply the elements of building positive rapport with different types of customers over the phone
∎ Follow up on pending customers complaints/service requests periodically following standard time-frame with multiple channels
∎ Log all status updates into software against call log for instant retrieval
∎ Follow up to ensure pursuance of sales/service (revenue-generating) leads
Additional Requirements:
∎ Age 21 to 30 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Insurance
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Nov 2021
Company Information:
∎ 17 Nov 2021
∎ Rahimafrooz Distribution Limited
∎ Business : Power Equipment Manufacturing
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 28th Nov 2021
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