Job Description
Title: Customer Care Agent
Company Name: Rahimafrooz Distribution Limited
Vacancy: --
Age: 22 to 32 years
Location: Dhaka
Published: 24 Sep 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 22 to 32 years
∎ Behavioral:
∎ Functional:
∎ Success Indicator :
∎ Behavioral:
∎ Action & results oriented, Positive attitude, Voice clarity, Convincing capability, Ability to multi-task & handle job stress, Attitude towards learning & retaining vast amount of information, Leadership capabilities.
∎ Functional:
∎ Fluent in Bangla & English, Basic Computer Skills (Data Entry)
∎ Success Indicator :
∎ Efficient customer management over phone.
∎ Identification & pursuance of genuine sales/service (revenue-generating) lead.
∎ Accurate and efficient delivery of information to and from customers.
Responsibilities & Context:
∎ Ensure perfect attendance of each incoming call in Customer Care Centre with effective telephone communication skills.
∎ Identify the nature of call – inquiry, complaint or request – and attend to the call accordingly.
∎ Place proactive outbound calls from customer database as per need.
∎ Provide adequate information to customers regarding products and services.
∎ Log all customer calls and details into the software.
∎ Escalate or forward calls to appropriate channel or back office contact.
∎ Flag frequently raised queries, complaints or requests.
∎ Identify & pursue revenue generating services with callers
∎ Apply the proper telephone etiquette to satisfy various customer situations.
∎ Apply the elements of building positive rapport with different types of customers over phone. Apply appropriate actions to effectively control a telephone call.
∎ Meets commitments & provide realistic commitments to customers.
∎ Follow up on pending customers complaints / service requests periodically following standard time-frame with multiple channels.
∎ Log all status updates into software against call log for instant retrieval
∎ Follow up to ensure pursuance of sales/service (revenue generating) leads.
∎ Other duties as assigned.
∎ Ensure perfect attendance of each incoming call in Customer Care Centre with effective telephone communication skills.
∎ Identify the nature of call – inquiry, complaint or request – and attend to the call accordingly.
∎ Place proactive outbound calls from customer database as per need.
∎ Provide adequate information to customers regarding products and services.
∎ Log all customer calls and details into the software.
∎ Escalate or forward calls to appropriate channel or back office contact.
∎ Flag frequently raised queries, complaints or requests.
∎ Identify & pursue revenue generating services with callers
∎ Apply the proper telephone etiquette to satisfy various customer situations.
∎ Apply the elements of building positive rapport with different types of customers over phone. Apply appropriate actions to effectively control a telephone call.
∎ Meets commitments & provide realistic commitments to customers.
∎ Follow up on pending customers complaints / service requests periodically following standard time-frame with multiple channels.
∎ Log all status updates into software against call log for instant retrieval
∎ Follow up to ensure pursuance of sales/service (revenue generating) leads.
∎ Other duties as assigned.
Skills & Expertise:
Compensation & Other Benefits:
∎ Insurance, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Rahimafrooz Distribution Limited
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 24 Oct 2024
Category: Customer Support/Call Centre
