Customer Care Agent (Night Shift)

Job Description

Title: Customer Care Agent (Night Shift)

Company Name: Ding.

Vacancy: Not specific

Job Location: Dhaka (Banani)

Employment Status: Full-time

Experience Requirements:
∎ At least 1 year(s)

Job Context:
∎ Ding is the world`s leading universal top-up service. Founded in 2006, Ding was born from seeing something that wasn`t there. 6 billion of the world`s mobile phones are prepaid and a quarter of those are out of top-up. We believe mobile phones can change lives and we want to improve people`s lives by helping those with less gain access to more.
∎ Our mission is to build and run the safest, simplest most effective and convenient top-up technology, in partnership with the best operators and platforms. We`ll continue to spread joy across the globe helping people everywhere to send little bytes of happiness to their loved ones, keeping our customers connected to their families and friends. Now more than ever we realize the importance of keeping in touch and here at Ding we believe a little goes a long way.

Job Responsibilities:
∎ Providing exceptional service to customers through live chat and email.
∎ Working with team members and stakeholders to troubleshoot customer issues and being accountable for the successful resolution of these issues.
∎ Working as part of a team and off your own initiative to achieve quality and productivity targets.
∎ Stay updated on product knowledge and on top of any changes in company and team policies.
∎ Identify and communicate customer experience issues to help deliver product enhancements which solve real customer problems.
∎ Go above and beyond for our customers.

Additional Requirements:
∎ Team player with a "can do" attitude and desire to continually improve
∎ Prior experience (1+ years) of working within a high-volume Customer Service environment and helping to drive impactful change
∎ Superb time management and problem-solving skills with demonstrated ability to manage multiple tasks at the same time
∎ Excellent communication skills
∎ Organisational skills.
∎ Innovative and creative thinking.
∎ Experience delivering against customer satisfaction targets in a fast-paced environment
∎ Fluent written and spoken English
∎ Previous Customer Care experience required
∎ We are a 24/7/365 team, and this role will work a night shift pattern of Monday, Tuesday, Wednesday, and Thursday each week from 3am to 2pm.
∎ Additional language/s.
∎ Experience working with Zendesk is a plus.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Feb 2022

Company Information:
∎ 26 Jan 2022
∎ Ding.
∎ Business : Ding was founded to change billions of lives by accelerating mobile access.

As the number one international mobile top-up platform in the world, Ding has been keeping people connected since 2006, when it launched this first-of-a-kind service. Today, Ding’s users have successfully sent over 300 million top-ups globally, via the app, online at Ding.com, and in-store at over 600,000+ retail outlets worldwide.

The number of prepaid mobile phones is growing and now accounts for 76% of the world’s five billion phones, with one quarter offline and in need of top-up at any one time – highlighting the need for Ding’s frictionless and instant mobile top-up. In fact, Ding delivers a top-up every second, via 500+ operators, across 140+ countries – helping families and friends around the world to stay connected.

Ding is headquartered in Dublin, Ireland, and has regional offices in London, Barcelona, Bucharest, Dhaka, Dubai, New Jersey, Miami, and Paris. Ding’s culturally diverse team of more than 200 people reflect our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.

We`re always on the lookout for talented people. The more our exceptional team grows, the closer we are to achieving our goal of changing billions of lives by accelerating mobile access. We’re looking for people who can simplify the complex and enjoy the freedom to experiment. We’re looking for those who value diversity and understand the importance of collaboration and shared goals. Above all, we’re looking for people who demonstrate our company values:

We are Customer Curious
We are Thinkers, Linkers & Doers
We Work Better Together
We Seek Out that Spark

Category: Customer Support/Call Centre

: Ding recruitment privacy notice is available at https://www.ding.com/recruitment-privacy-notice