Title: Customer Care Agent
Company Name: Ding.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
∎ At least 1 year(s)
∎ Providing exceptional service to customers through live chat and email.
∎ Working with team members and stakeholders to troubleshoot customer issues and being accountable for the successful resolution of these issues.
∎ Working as part of a team and off your own initiative to achieve quality and productivity targets.
∎ Stay updated on product knowledge and on top of any changes in company and team policies.
∎ Identify and communicate customer experience issues to help deliver product enhancements which solve real customer problems.
∎ Go above and beyond for our customers,
∎ Team player with a "can do" attitude and desire to continually improve.
∎ Prior experience (1+ years) of working within a high-volume Customer Service environment and helping to drive impactful change.
∎ Superb time management and problem-solving skills with demonstrated ability to manage multiple tasks at the same time.
∎ Excellent communication skills.
∎ Organisational skills.
∎ Innovative and creative thinking.
∎ Experience delivering against customer satisfaction targets in a fast-paced environment.
∎ Fluent written and spoken English.
∎ Previous Customer Care experience required.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 26 Nov 2021
∎ 31 Oct 2021
Category: Customer Support/Call Centre