Customer Care Agent

Job Description

Title: Customer Care Agent

Company Name: Ding.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Providing exceptional service to customers through live chat and email.
∎ Working with team members and stakeholders to troubleshoot customer issues and being accountable for the successful resolution of these issues.
∎ Working as part of a team and off your own initiative to achieve quality and productivity targets.
∎ Stay updated on product knowledge and on top of any changes in company and team policies.
∎ Identify and communicate customer experience issues to help deliver product enhancements which solve real customer problems.
∎ Go above and beyond for our customers,

Additional Requirements:
∎ Team player with a "can do" attitude and desire to continually improve.
∎ Prior experience (1+ years) of working within a high-volume Customer Service environment and helping to drive impactful change.
∎ Superb time management and problem-solving skills with demonstrated ability to manage multiple tasks at the same time.
∎ Excellent communication skills.
∎ Organisational skills.
∎ Innovative and creative thinking.
∎ Experience delivering against customer satisfaction targets in a fast-paced environment.
∎ Fluent written and spoken English.
∎ Previous Customer Care experience required.

Job Source: Online Job Posting.

Application Deadline: 26 Nov 2021

Company Information:
∎ 31 Oct 2021
∎ Ding.

Category: Customer Support/Call Centre

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