Complaint Management Executive

Job Description

Title: Complaint Management Executive

Company Name: ShopUp

Vacancy: Not specific

Job Location: Dhaka (Tejgaon Industrial Area)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Supply Chain Management, Marketing
∎ Skills Required: Good communication skills, Persuasive Skills, Telecommunication Service

Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Relationship Management (CRM), Customer Service, Issue Management
∎ The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Supply Chain, Call Center, E-commerce
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ 1. Receiving and processing parcel/ incident wise complaints.
∎ 2. Reviewing, analyzing and collecting documents by investigation, audit and incident review.
∎ 3. Maintain effective communication with merchants, customer & also internal stakeholders.
∎ 4. Understand & manage end to end parcel journey, in all aspects of parcel complaint, procedure & service
∎ 5. Ensure on time escalation & get to the bottom of the complaint journey as per expected resolution time.
∎ 6. Ensure end to end communication as per business policy.
∎ 7.Drive fast resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating with cross functional departments as necessary

Additional Requirements:
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Sep 2021

Company Information:
∎ 25 Sep 2021
∎ ShopUp
∎ Address : Mohakhali DOHS, Dhaka-1212
∎ Web : https://shopup.com.bd/
∎ Business : ShopUp works with a mission of enabling SMEs in Bangladesh with technology. We help online sellers & neighborhood retailers to build, manage and grow their businesses by providing easy access to B2B sourcing, last-mile logistics, digital credit, and business management solutions.

Category: Customer Support/Call Centre

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