Communication Executive (INBOUND)

Job Description

Title: Communication Executive (INBOUND)

Company Name: LifeSpring Consultancy Limited

Vacancy: 4

Age: at least 18 years

Location: Dhaka (PanthaPath, Uttara)

Salary: Negotiable

Published: 5 Feb 2025

Education:
∎ HSC, Diploma, Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age at least 18 years

Responsibilities & Context:
∎ Inbound Calling: Handle incoming calls, address customer inquiries, and promote LifeSpring’s services.
∎ Lead Qualification: Identify potential customers from inbound inquiries and assist the sales team in conversions.
∎ Follow-Up: Respond to inquiries, provide necessary information, and maintain engagement with potential clients.
∎ CRM Management: Record and update customer interactions in the CRM system for seamless tracking.
∎ Target Achievement: Meet daily and monthly conversion and engagement goals.
∎ Customer Engagement: Build strong relationships, provide professional assistance, and handle inquiries effectively.
∎ Team Collaboration: Work closely with the sales and marketing teams to optimize customer experience and drive growth.
∎ Feedback Collection: Gather customer insights to improve LifeSpring’s services and marketing strategies.
∎ Product Knowledge: Stay updated on LifeSpring’s offerings, including mental health, wellness programs, and healthcare services.
∎ Compliance: Adhere to company policies, ethical standards, and service quality guidelines.
∎ About LifeSpring Consultancy Limited:
∎ Founded in 2017, LifeSpring Consultancy Limited is a leading community-based healthcare organization in Bangladesh. Our mission is to integrate mental health services with physical healthcare, making quality care accessible and affordable for all. We provide expert consultations, research-based solutions, and digital healthcare services to support individuals in overcoming mental and physical health challenges. Through education, awareness, and professional guidance, LifeSpring is redefining mental healthcare across the country.
∎ Role Responsibilities:
∎ Inbound Calling: Handle incoming calls, address customer inquiries, and promote LifeSpring’s services.
∎ Lead Qualification: Identify potential customers from inbound inquiries and assist the sales team in conversions.
∎ Follow-Up: Respond to inquiries, provide necessary information, and maintain engagement with potential clients.
∎ CRM Management: Record and update customer interactions in the CRM system for seamless tracking.
∎ Target Achievement: Meet daily and monthly conversion and engagement goals.
∎ Customer Engagement: Build strong relationships, provide professional assistance, and handle inquiries effectively.
∎ Team Collaboration: Work closely with the sales and marketing teams to optimize customer experience and drive growth.
∎ Feedback Collection: Gather customer insights to improve LifeSpring’s services and marketing strategies.
∎ Product Knowledge: Stay updated on LifeSpring’s offerings, including mental health, wellness programs, and healthcare services.
∎ Compliance: Adhere to company policies, ethical standards, and service quality guidelines.
∎
∎ Join LifeSpring Consultancy Limited and be part of a mission-driven organization dedicated to transforming mental and physical healthcare in Bangladesh!

Skills & Expertise:

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ 2 times yearly festival bonus, after completion of 01 year (as per Bangladesh Labor Law)
∎ Subsidized lunch facility Tea & coffee
∎ Leave encashment, after completion of 01 year (as per Bangladesh Labor Law)
∎ An environment that fosters accelerated growth and training
∎ 2 times yearly festival bonus, after completion of 01 year (as per Bangladesh Labor Law)
∎ Subsidized lunch facility Tea & coffee
∎ Leave encashment, after completion of 01 year (as per Bangladesh Labor Law)
∎ An environment that fosters accelerated growth and training

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (PanthaPath, Uttara)

Read Before Apply:

You can send your application at: [email protected]

with the job title mentioned in the subject line

Company Information:
∎ LifeSpring Consultancy Limited
∎ Level # 6 - Union Heights, 55/2 Panthapath
∎ LifeSpring`s vision is to be the nation’s leading community-based mental & physical health institute dedicated to promote mental health as a pivotal of overall wellness.

Address::
∎ Level # 6 - Union Heights, 55/2 Panthapath
∎ LifeSpring`s vision is to be the nation’s leading community-based mental & physical health institute dedicated to promote mental health as a pivotal of overall wellness.

Application Deadline: 20 Feb 2025

Category: Customer Support/Call Centre