Call Centre Executive

Job Description

Title: Call Centre Executive

Company Name: Neuron Educare

Vacancy: 01

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time, Part-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Training/Trade Course: computer

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Call centre training, Consultant, Customer Care
∎ The applicants should have experience in the following business area(s): Call Center, Consulting Firms

Job Responsibilities:
∎ Communicate with the students to provide their all desire information.
∎ Response to the contacted students through various sources.
∎ Giving accurate feedback of queries over phone.
∎ Answer questions about products or the company.
∎ Ask questions to understand client's requirements.
∎ Enter and update client information in the database.
∎ Handle grievances to preserve the company's reputation.
∎ Keep records of calls and note useful information.
∎ Conveyance, promote and motivate to the students to make them organization clients.
∎ Others administrative task related with the designation.
∎ Contact potential or existing customers to inform them about a product or service using scripts facilitate future sales.

Additional Requirements:
∎ Age 23 to 30 years
∎ Only females are allowed to apply
∎ The applicants should have experience in the following business area(s):
∎ Client Support through Phone, Telemarketing, Management, Student counseling.
∎ Proven experience as foreign education counseling.
∎ Good knowledge of relevant computer programs and telephone systems.
∎ Ability to learn about products and services and describe/explain them to prospects.
∎ Excellent knowledge of English.
∎ English Writing capability (Have to have very good idea on drafting) 6.0.
∎ MS word, Excel & Power Point, Leadership capability & Judge.
∎ Excellent communication and interpersonal skills.
∎ Cool-tempered and able to handle rejection.
∎ Outstanding negotiation skills with the ability to resolve issues and address complaints.
∎ N. B. Educational qualification can be considered upon experience status.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Conveyance Bill. (Only Office Travel)
∎
∎ N. B. Lunch only for Full Time

Application Deadline: October 26, 2019

Company Information:
∎ Neuron Educare
∎ Address : 58/9/ (1st floor), Barek Mansion-02, Free school street, Panthopath, Dhaka-1205
∎ Web : www.neuroneducare.co.uk
∎ Business : We are a well-reputed education consultancy services provider based in the heart of Dhaka. The organization head office based in London and we have got wide spread branch offices globally. We are serving our business on this field since last seven years. We are expanding and serving our business globally. We are directly working with local community people along with local authority enterprises as well as we are expanding our network in various regions.

We are passionate about the quality of service we provide and our every single staff echoes our ethos. Our extremely rigorous recruitment and selection process guarantees we only employ the very best. Every applicant who wishes to join us must have a wealth of experience and undergo a series of checks including proof of identity; written references and a complete employment history. We are currently looking for an experienced and self motivated Education Counsellor Officer to motivate and engage to the students for their desire courses and Universities with our internal services as we have started our extended services. The new recruitment will join to our engagement department for recruitment of students.

Category: Customer Support/Call Centre