Call Center Team Leader
Job Description
Title: Call Center Team Leader
Company Name: Daosheng Enterprise Development Co. Ltd.
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline, Bachelor degree in any discipline
∎ Skills Required: Call Centre Supervision/ Management, Call centre training, QUALITY ASSURANCE, Social Media Management
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Call centre training, Customer Support through Phone, Lead team, MICROSOFT OFFICE, QC (Quality Control) of Customer Service, Social Media Management
∎ The applicants should have experience in the following business area(s):
Call Center, Mobile Accessories
Job Responsibilities:
∎ Creating an inspiring team environment with an open communication Culture in a call centre.
∎ Responsible for Setting clear team goals (Inbound and outbound calls) and day-to-day operation.
∎ Manage the leaves in her team considering business is not hampered.
∎ Responsible for team performance (Customer service) and parameters set by management.
∎ Responsible for Escalation management in his/her team.
∎ Responsible for attendance management and manpower management according to attendance parameters.
∎ Responsible for call quality maintenance in her team.
∎ Delegating tasks and set deadlines
∎ Responsible for discovering training needs and coaching of her team.
∎ Any other tasks as assigned by the management
Additional Requirements:
∎ Age 23 to 30 years
∎ Only females are allowed to apply
∎ Need to be self-motivated and must present can do attitude.
Salary: Tk. 25000 - 30000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Jun 2021
Company Information:
∎ 29 May 2021
∎ Daosheng Enterprise Development Co. Ltd.
∎ Address : 144-Police Plaza Concord Tower-B, Floor-9th, Gulshan-1, Dhaka-1212
∎ Web : https://www.realme.com/bd/
∎ Business : Daosheng Enterprise Development Co. Ltd. is a technology brand on a mission to provide high quality smartphones. Our founder Sky Li officially established the brand "realme" on Aug 28, 2018 with a bunch of young enthusiasts who had a rich experience in the smartphone industry across countries.
With zeal to accomplish something great and extraordinary, we follow the philosophy of Dare To Leap and pursue excellence with top notch technology that goes beyond age and style.
We strongly believe and work towards three main aspects of our smartphones - Leap-forward Design, Leap-forward Performance and Leap-forward Quality.
At the beginning of 2020, realme announced its dual driven strategy of “Smartphone + AIoT”. In August of 2020, realme`s global users of smartphone reached 45 million and its sales volume of AIoT audio products broke the record of 1 million in June. According to the statistics of Counterpoint global smartphone shipments in Q2 of 2020, the emerging smartphone brand realme is the only brand in the world who registers double digit growth, still ranking at the 7th for four consecutive quarters. As the world`s fastest-growing smartphone brand, realme stands firmly among the mainstream smartphone brands.
From achieving a Guinness World Record with realme 3 to being the recipients of prestigious industry awards, our marketing strategies and efforts have continuously been recognized by the industry. At present, realme has entered 61 markets worldwide, including Asia, Europe, Oceania, and Middle and East Africa, etc.
We consider this as just the beginning of a revolution in the world of smartphones. We aim to leap-forward to unlimited possibilities and innovation. We Dare To Leap.
Category: Customer Support/Call Centre
: Please do not apply if you can not speak English and if you are not at least intermediate user of Microsoft Excel.
Source: bdjobs.com
Deadline Expired on 10th Jun 2021
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