Call Center Executive
Job Description
Title: Call Center Executive
Company Name: Universal College Bangladesh
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ graduate
Job Context:
∎ LEAD A WORLD TOP 100 UNIVERSITY
∎ Universal College Bangladesh (UCB) is an STS Group venture. UCB is Bangladesh`s first and only Ministry of Education-approved international higher education provider. With a state-of-the-art campus in the heart of Dhaka city, UCB is the nation`s premier transnational in-country higher education provider delivering world-leading university programs.
∎ With established market leadership, Universal College Bangladesh is now expanding its offerings to offer Bachelor`s and Master`s in-country degree programs with a world top 100 university. In this context, UCB is seeking a highly talented individual for the position of Call Center Executive.
Job Responsibilities:
∎ Handle inbound and outbound calls to prospective students and parents.
∎ Identify their needs, resolve issues, and provide solutions.
∎ Upsell other programs wherever possible.
∎ Ensure you follow the calling script provided by the company for uniformity. Also, be well-read on program USPs, eligibility criteria, admission process and the website for FAQs or policy-related answers.
∎ Maintain good relations with prospective students and parents.
∎ Meet personal targets and work towards meeting team targets.
∎ Maintain records of the conversations with the prospective students and parents. and analyze the data.
∎ Write and submit timely reports on performance, targets, and student queries.
Additional Requirements:
∎ The prospective candidate should be graduate with excellent command over English, smart personality, and above 2 years minimum experience in student counseling organizations.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Jun 2023
Company Information:
∎ 25 May 2023
∎ Universal College Bangladesh
Category: Customer Support/Call Centre
: If you think you have what it takes to be successful in this challenging role and if you have the above mentioned qualifications, please send your CV to [email protected] before 10 June 2023.
Source: bdjobs.com
Deadline Expired on 10th Jun 2023
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