Call Center Executive

Job Description

Title: Call Center Executive

Company Name: A Reputed Private Commercial Bank

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Job Context:
∎ The candidate will be under 3rd party payroll
∎ Duty Time: Roster basis (Any Shift-Day/Night)

Job Responsibilities:
∎ Client Experience:
∎ Responsive and responsible of providing error free customer support through IVR.
∎ Practice appropriate service skill and increase customer satisfaction level regularly.
∎ Answer queries, Capture complaints and service instructions, follow call scripts appropriately.
∎ Improve communication skills, call quality, show empathy, patience and politeness, have smile while serving customers
∎ Risk Assurance:
∎ Adhere to the schedule, continuous effort on managing average talk time, calls waiting, break time, hold & mute time, staff time, prevent complaints, ensure accuracy of work and follow the code of conduct.
∎ Ensure best effort to protect Bank’s reputation and follow the security guideline (MCS- Minimum Control Standard).
∎ Attend Training, acquire banking knowledge, follow process and apply the best possible solution.
∎ Adhere to all the policies, guidelines, procedures and comply with local regulatory requirements.
∎ Comply with applicable money laundering prevention procedures.
∎ Operational Quality:
∎ Ensure Error Free instruction processing and instant customer support with professional manner.
∎ Taking extra care while activating cards, cheque books, generating PIN, Travel Quota open/ close, capture complaint and service requests meticulously.

Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Good Knowledge of relevant computer programs.
∎ Ability to learn about product and service and explain them to customer.
∎ Excellent Communication and inter personal skills.
∎ Cool- tempered and able to handle rejection.

Salary: Tk. 19000 - 20000 (Monthly)

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 17 Oct 2022

Company Information:
∎ 12 Oct 2022
∎ A Reputed Private Commercial Bank
∎ Address : BCIC Bhaban, Level-10, 30-31, Dilkusha, Motijheel, Dhaka.

Category: Customer Support/Call Centre