Call Center Associate Night Shift (Male & Female Both)

Job Description

Title: Call Center Associate Night Shift (Male & Female Both)

Company Name: Clarex Ltd

Vacancy: 8

Age: 22 to 35 years

Job Location: Dhaka (DOHS Baridhara)

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center
• Freshers are also encouraged to apply.

Published: 2024-09-20

Application Deadline: 2024-10-18

Education:

• Bachelor of Business Administration (BBA)

Requirements:

• 1 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center
• Freshers are also encouraged to apply.

Skills Required: Customer Relations,Organizational Skills,team work

Additional Requirements:

• Age 22 to 35 years

Responsibilities & Context:

• Manage a large number of outbound calls to foreign customers promptly

• Applicants have to be fluent in English speaking and be able to work at night shift.

• Find out what the customer needs, clarify the issue, and provide solutions or alternatives.

• Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.

• Establishing data entry standards by continually updating filing systems to improve data quality.

• Addressing data inconsistencies by working with administrative staff to locate missing data.

• Attending to data queries and reporting any major data errors to management.

• Data entry according to time frame.

• Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.

• Appeal against denial issues.

• Convince and promise to the client in case they have a bad experience.

• Serve as the primary point of contact for patients and clients, responding promptly to inquiries via phone, and email.

• Provide accurate information about our healthcare services

• Address customer concerns and issues promptly, providing solutions or escalating to the relevant departments if needed

• Follow up with clients to ensure their satisfaction and improve overall service.

• Maintain accurate and up-to-date records of all customer interactions, patient information, and appointment details in our CRM system.

• Ensure confidentiality and compliance with healthcare regulations regarding patient data.

• Prepare regular reports on customer service metrics and trends.

• Other works assigned by the management.

Job Other Benifits:

• Salary Review: Yearly
• Festival Bonus: 2

Compensation & Other Benefits

• Weekend : Saturday & Sunday

• Office Time: 08:00pm to 05:00am

• Overtime & Other Allowances

• Salary Review: Yearly

• Festival Bonus: 2 (Yearly)

• Snacks.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Data Entry/Operator/BPO