Job Description
Title: Business Manager
Company Name: STARLING DIAGNOSTICS
Vacancy: 1
Age: at least 25 years
Location: Dhaka
Salary: Tk. 80000 - 120000 (Monthly)
Experience:
∎ At least 7 years
∎ The applicants should have experience in the following business area(s):Banks, IT Enabled Service, Hospital, Call Center, Diagnostic Centre
Published: 3 Jul 2025
Education:
∎ Bachelor of Business Administration (BBA), Bachelor of Medicine and Bachelor of Surgery(MBBS), Bachelor of Science (BSc), Master of Business Administration (MBA)
∎ Bachelor’s degree in Business Administration, Management, or a related field.
Requirements:
Additional Requirements:
∎ Age at least 25 years
∎ At least 7 years of demonstrated experience in management, preferably within an international healthcare organization, with a strong track record of achieving performance targets.
∎ Strong leadership and team management skills.
∎ Impeccable English language proficiency, evidenced by an IELTS score band of 8.
∎ Excellent team communication and interpersonal abilities.
∎ Proficiency in EMR (Electronic Medical Records) software.
∎ Ability to analyze data and generate actionable insights.
∎ Strong problem-solving skills and attention to detail.
∎ Ability to work in a fast-paced and dynamic environment.
∎ Willingness to work in the USA time zone (night shift in Dhaka) at the office premises.
∎ At least 7 years of demonstrated experience in management, preferably within an international healthcare organization, with a strong track record of achieving performance targets.
∎ Strong leadership and team management skills.
∎ Impeccable English language proficiency, evidenced by an IELTS score band of 8.
∎ Excellent team communication and interpersonal abilities.
∎ Proficiency in EMR (Electronic Medical Records) software.
∎ Ability to analyze data and generate actionable insights.
∎ Strong problem-solving skills and attention to detail.
∎ Ability to work in a fast-paced and dynamic environment.
∎ Willingness to work in the USA time zone (night shift in Dhaka) at the office premises.
Responsibilities & Context:
∎ Leadership and Management: Lead, coach, and mentor a team of patient support supervisors and agents. Foster a positive and motivating work environment to drive high performance. Develop and implement strategies to improve team productivity and morale.
∎ Operational Oversight: Oversee daily patient support operations, including patient inquiries and appointment coordination. Monitor performance metrics (e.g., service volume, response times, patient satisfaction). Ensure compliance with company policies and healthcare regulations.
∎ Performance and Quality Management: Set performance targets and KPIs for the patient support team. Conduct regular performance reviews and provide feedback to staff. Implement quality assurance processes to maintain high service standards.
∎ Patient Experience: Develop strategies to enhance the patient experience and resolve escalated issues. Analyze patient feedback and implement improvements to service delivery. Collaborate with other departments to ensure a cohesive patient service approach.
∎ Resource and Budget Management: Manage patient support staffing levels and scheduling to meet demand. Prepare and manage the budget, controlling costs and optimizing resources. Identify opportunities for process improvements and cost efficiencies.
∎ Reporting and Analysis: Generate and analyze reports on performance, trends, and issues. Provide insights and recommendations to senior management. Utilize data to drive decision-making and strategic planning.
∎ Training and Development: Responsible for delivering ongoing training to new and existing staff. This includes, but is not limited to, improving typing speed, enhancing professional communication skills for patient interactions over the phone, instructing on the use of Electronic Medical Record (EMR) software, and addressing other technical issues.
∎ At Starling Diagnostics, we are dedicated to providing top-notch healthcare services to our patients. Our patient support operations are a vital component in ensuring our patients receive timely and effective assistance. We are seeking a highly experienced and proficient Business Manager to lead our patient support team and ensure operational excellence.
∎ Position Overview: The Business Manager will be responsible for managing the daily operations of our remote patient support services, managing a large team, and achieving daily performance targets. The ideal candidate will have extensive experience in healthcare management, impeccable English language proficiency, proficiency in EMR software, and a passion for healthcare services.
∎ Key Responsibilities:
∎ Leadership and Management: Lead, coach, and mentor a team of patient support supervisors and agents. Foster a positive and motivating work environment to drive high performance. Develop and implement strategies to improve team productivity and morale.
∎ Operational Oversight: Oversee daily patient support operations, including patient inquiries and appointment coordination. Monitor performance metrics (e.g., service volume, response times, patient satisfaction). Ensure compliance with company policies and healthcare regulations.
∎ Performance and Quality Management: Set performance targets and KPIs for the patient support team. Conduct regular performance reviews and provide feedback to staff. Implement quality assurance processes to maintain high service standards.
∎ Patient Experience: Develop strategies to enhance the patient experience and resolve escalated issues. Analyze patient feedback and implement improvements to service delivery. Collaborate with other departments to ensure a cohesive patient service approach.
∎ Resource and Budget Management: Manage patient support staffing levels and scheduling to meet demand. Prepare and manage the budget, controlling costs and optimizing resources. Identify opportunities for process improvements and cost efficiencies.
∎ Reporting and Analysis: Generate and analyze reports on performance, trends, and issues. Provide insights and recommendations to senior management. Utilize data to drive decision-making and strategic planning.
∎ Training and Development: Responsible for delivering ongoing training to new and existing staff. This includes, but is not limited to, improving typing speed, enhancing professional communication skills for patient interactions over the phone, instructing on the use of Electronic Medical Record (EMR) software, and addressing other technical issues.
Skills & Expertise:
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Job Highlights:
∎ Work in a growing healthcare facility with a collaborative culture. Utilize the latest scheduling and medical record systems. Ensure timely medical services. Collaborate with clinical staff to optimize schedules and improve patient satisfaction.
Company Information:
∎ STARLING DIAGNOSTICS
∎ 1480 EAST AVENUE, BRONX NY 10462-7502
∎ https://www.starlingdiagnostics.com/
∎ Starling Diagnostics is a premier diagnostic and treatment center committed to providing top-notch healthcare services. Located in the heart of the Bronx, New York, USA; our facility offers a comprehensive range of services, including primary care, orthopedics, podiatry, cardiovascular, gynecology, and a full suite of diagnostic and radiology services.
Address::
∎ 1480 EAST AVENUE, BRONX NY 10462-7502
∎ https://www.starlingdiagnostics.com/
∎ Starling Diagnostics is a premier diagnostic and treatment center committed to providing top-notch healthcare services. Located in the heart of the Bronx, New York, USA; our facility offers a comprehensive range of services, including primary care, orthopedics, podiatry, cardiovascular, gynecology, and a full suite of diagnostic and radiology services.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Jul 2025
Category: Customer Support/Call Centre
