BPO Supervisor
Job Description
Title: BPO Supervisor
Company Name: PrimeSync Solutions
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Bachelor's degree in any discipline from an English medium background (mandatory).
Experience Requirements:
∎ At most 5 year(s)
Job Responsibilities:
∎ Team Leadership: Lead, motivate, and mentor a team of BPO agents to achieve performance goals and objectives.
∎ Performance Management: Monitor and evaluate team performance through KPIs and metrics, providing regular feedback and coaching to improve productivity and quality.
∎ Process Improvement: Identify process inefficiencies and work collaboratively with the team to develop and implement improvements and best practices.
∎ Client Relations: Build and maintain strong client relationships, addressing client inquiries, and ensuring client satisfaction.
∎ Training and Development: Conduct training sessions for new hires and ongoing training for existing team members to enhance their skills and knowledge.
∎ Quality Assurance: Implement and maintain quality assurance processes to ensure that service delivery meets or exceeds client expectations.
∎ Reporting: Prepare and present regular reports on team performance and operational metrics to senior management.
∎ Compliance: Ensure adherence to company policies, procedures, and industry regulations.
∎ Problem Resolution: Proactively identify and resolve any operational issues or challenges that may arise.
∎ Team Collaboration: Collaborate with other departments and teams to optimize processes and achieve organizational goals.
∎ Budget Management: Assist in the management of budgets, cost control, and resource allocation for the BPO operations in Dhaka.
Additional Requirements:
∎ Age 18 to 40 years
∎ Skills Required: BPO, International Call Center
∎ The applicants should have experience in the following area(s):
∎ BPO, Call Centre Supervision/ Management
∎ The applicants should have experience in the following business area(s):
∎ BPO/ Data Entry Firm, Call Center
∎ Freshers are also encouraged to apply
∎ Previous experience in a BPO or international call center will be an advantage.
∎ Must have a deep understanding and knowledge of English writing, reading, and speaking, with language skills equivalent to a native speaker.
∎ Freshers are encouraged to apply.
∎ Strong leadership and interpersonal skills.
∎ Excellent communication and problem-solving abilities.
∎ Proficiency in using BPO-related software and tools.
∎ Strong analytical skills and the ability to make data-driven decisions.
∎ Demonstrated ability to meet and exceed performance targets.
∎ Knowledge of industry best practices and trends.
Salary:
∎ Tk. 40000 - 70000 (Monthly)
∎ The salary range for this position is 40,000 to 70,000 BDT per month, based on qualifications, experience, and performance.
Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Competitive salary and performance-based incentives.
∎ Opportunities for career growth and development.
∎ Health and wellness benefits.
∎ Collaborative and inclusive work culture.
∎ Exposure to international clients and projects.
∎ Training and skill enhancement programs.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Oct 2023
Company Information:
∎ 8 Oct 2023
∎ PrimeSync Solutions
Category: Data Entry/Operator/BPO
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