Asst. Officer (Call Centre)

Job Description

Title: Asst. Officer (Call Centre)

Company Name: Paragon Group

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s): Call Center
∎ The applicants should have experience in the following business area(s): Group of Companies

Job Responsibilities:
∎ Ensure existing customers satisfaction and searching new customers over the phone calls and social media.
∎ Provide proper information to the customers with ensuring customer satisfaction.
∎ Identify customer needs and provide necessary solutions.
∎ Handling inbound and outbound calls in a timely manner.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Ensure Service Delivery through follow up process & updating documentations.
∎ Report time to time to the supervisor for complicated issues.
∎ Achieve the daily target.
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Prepare various report on daily/weekly/monthly basis.
∎ Perform any other assignment given by the supervisor.

Additional Requirements:
∎ Age 26 to 36 years
∎ Both males and females are allowed to apply
∎ Honest, energetic, dedicated and polite in manner with positive personality.
∎ Pro-active, independent and result oriented.
∎ Good pronunciation and communication skill.
∎ Candidates must be married.

Salary:
∎ Negotiable
∎ As per policy

Compensation & Other Benefits:
∎ Mobile bill, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 3
∎ As per policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Jun 2022

Company Information:
∎ 16 Jun 2022
∎ Paragon Group
∎ Address : Paragon House (Floor # 10), 5 Mohakhali C/A, Dhaka-1212
∎ Web : www.paragongroup-bd.com
∎ Business : Paragon Group is one of the largest business conglomerate in the country. Main businesses are Poultry, Feeds, Dairy, FMCG, Plastic Bag, FIBC, Solar power, Footwear, etc.

Category: Customer Support/Call Centre

: Candidates must have minimum 2 yrs practical experience in Call Centre with reputed company.