Asst. Manager/Deputy Manager ,Service ( 2 Wheeler)
Job Description
Title: Asst. Manager/Deputy Manager ,Service ( 2 Wheeler)
Company Name: TVS Auto Bangladesh Ltd.
Vacancy: 02
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Engineering
∎ Diploma in automobile Engineering/ BSC Engineer
Experience Requirements:
∎ 10 to 12 year(s)
∎ The applicants should have experience in the following area(s):
Service/ support
∎ The applicants should have experience in the following business area(s):
Automobile
Job Responsibilities:
∎ Ensure preset infrastructure standards and guidelines including hygiene requirements or parameters like CI, genuine parts counter, washing bay, customer lounge, service reception, engine room, cust toilet, change room/scrap room, cleanliness/upkeep, tools/equipment, VCS display etc.
∎ Implement all service SOPs with an aim to improve customer satisfaction or deliverables including service excellence initiatives.
∎ Ensure satisfactory customer complaint resolution with logical conclusion and feedback on products & services offered to customers, including major complaints, product performance, warranty & FSC analysis.
∎ Monitor and develop all aspects of service and parts business in the network.. Ensure Service inflow with thereby increasing workshop profitability through increase in labour revenue and genuine spare parts consumption.
∎ Ensure inflow targets are met along with service share/penetration as set by the management
∎ Propagate to ensure secondary channel business development
∎ Ensure availability and technical training of manpower as per set standards, guidelines, SIBs/ QIBs & product improvement.
∎ Plan/implement service promotional activities throughout the year to augment TVS Brand awareness/value, reinstate value addition / offerings, and meet customer expectation from products & services..
∎ Keep & Organize database in a professional way and prepare MIS weekly/ monthly/quarterly.
∎ Plan and implement monthly/yearly service plan as per set targets
Additional Requirements:
∎ Age 28 to 35 years
∎ Preferably 8 years of experience in relevant field and minimum 2 years with managerial responsibilities
∎ Must be good in organizing and motivating the team. Good command over computer, especially in MS Office/Internet & Email systems
∎ Ability to work under stress & in any complex situation
∎ Ability to travel frequently as and when required
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Insurance, Gratuity, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 27 Jun 2021
Company Information:
∎ 21 Jun 2021
∎ TVS Auto Bangladesh Ltd.
∎ Address : 304, Tejgaon I/A (3rd Floor), Dhaka-1208
∎ Web : www.tvsabl.com
∎ Business : TVS Auto Bangladesh Ltd
304, Tejgaon I/A (3rd Floor), Dhaka-1208.
TVS Auto Bangladesh Ltd established in 2007, is a joint-venture company between Rian Motors (a concern of Sony-Rangs Group) of Bangladesh and TVS & Sons of India. It has been assembling and marketing TVS Brand Two-wheeler and Three-wheeler.
Category: Engineer/Architect
: Interested candidates are requested to apply with detailed CV and two copies of passport-size photographs to the following address. Please mention the name of the position applying for’ on The top of the envelope.
Source: bdjobs.com
Deadline Expired on 27th Jun 2021
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