Assistant Officer / Officer, Call Center

Job Description

Title: Assistant Officer / Officer, Call Center

Company Name: Bangladesh Thalassemia Foundation

Vacancy: 5

Age: 20 to 35 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):NGO, Development Agency, Hospital, Diagnostic Centre, Healthcare/Lifestyle product
∎ Freshers are also encouraged to apply.

Published: 28 Jan 2025

Education:
∎ HSC

Requirements:

Additional Requirements:
∎ Age 20 to 35 years
∎ Previous experience in a call center or customer service role is preferred.
∎ University going students are encourage to apply.
∎ Basic computer skills (specially MS Word & MS Excel), including familiarity with CRM systems.
∎ Excellent verbal and listening communication skills.
∎ Problem-solving abilities.
∎ Ability to handle stressful situations calmly and professionally.
∎ Excellent attention to detail.
∎ Comfortable working independently with minimal supervision.
∎ Previous experience in a call center or customer service role is preferred.
∎ University going students are encourage to apply.
∎ Basic computer skills (specially MS Word & MS Excel), including familiarity with CRM systems.
∎ Excellent verbal and listening communication skills.
∎ Problem-solving abilities.
∎ Ability to handle stressful situations calmly and professionally.
∎ Excellent attention to detail.
∎ Comfortable working independently with minimal supervision.

Responsibilities & Context:
∎ Regular outbound calls to donors or external stakeholders in a timely manner.
∎ Regular follow-up clients/donor and update their profile.
∎ Respond to inbound calls and assist with inquiries or issues in coordination with internal teams.
∎ Address client/donor concerns and provide solutions to problems or escalate to the appropriate department if necessary.
∎ Accurately log client/donor information and interactions into the company's database.
∎ Ensure timely support & resolution by following up with donor as required.
∎ Follow company protocols and policies while maintaining professionalism.
∎ Regular outbound calls to donors or external stakeholders in a timely manner.
∎ Regular follow-up clients/donor and update their profile.
∎ Respond to inbound calls and assist with inquiries or issues in coordination with internal teams.
∎ Address client/donor concerns and provide solutions to problems or escalate to the appropriate department if necessary.
∎ Accurately log client/donor information and interactions into the company's database.
∎ Ensure timely support & resolution by following up with donor as required.
∎ Follow company protocols and policies while maintaining professionalism.
∎

Workplace:
∎ Work at office

Employment Status: Contractual

Gender:
∎ Only Female

Job Location: Dhaka

Company Information:
∎ Bangladesh Thalassemia Foundation
∎ Head Office: Bangladesh Thalassemia Foundation, 30 Chamelibagh, Shantinagar, Dhaka - 1217. Phone: +880 2 8332481, Hospital: Thalassemia Foundation Hospital, Hosaf Tower, Malibagh, 4th Floor, 6/9 Outer Circular Road, Dhaka -1217. Phone: +880 9611664422, Email :[email protected]
∎ https://www.thals.org

Address::
∎ Head Office: Bangladesh Thalassemia Foundation, 30 Chamelibagh, Shantinagar, Dhaka - 1217. Phone: +880 2 8332481, Hospital: Thalassemia Foundation Hospital, Hosaf Tower, Malibagh, 4th Floor, 6/9 Outer Circular Road, Dhaka -1217. Phone: +880 9611664422, Email :[email protected]
∎ https://www.thals.org

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 5 Feb 2025

Category: Customer Support/Call Centre