Assistant Officer, Customer Communication (BRAC Seed and Agro Enterprise)

Job Description

Title: Assistant Officer, Customer Communication (BRAC Seed and Agro Enterprise)

Company Name: BRAC Enterprises

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ The candidate should have graduation (bachelor degree) in any indiscipline with minimum CGPA 2.50 or 2nd division/ class or equivalent result in all academic examinations from any approved institution.

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Service

Job Responsibilities:
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Collecting information from the customer and inputting this correctly and appropriately on the database.
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Prepare weekly analytical report along with monthly, yearly and other reports & assignments.
∎ Develop an agriculture knowledge bank to support customer ( farmers, dealers & retailer) queries
∎ Must be capable to achieve monthly and other periodic targets of quality customer service
∎ Excellent Communication skill over the phone
∎ Sound Knowledge of essential software like MS Word, MS Excel, Email, etc
∎ Experience in Call Center in Agro based organization will get preference
∎ Good organizational and time-management skills for scheduling multiple tasks at a time
∎ Any other tasks as assigned by management from time to time

Additional Requirements:
∎ Age at most 35 years
∎ Minimum 1 year experience on customer service related activities

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Health & Life Insurance, Festival Bonuses, Compulsory Contributory Provident Fund, Gratuity and others

Application Deadline: September 14, 2019

Company Information:
∎ BRAC Enterprises
∎ Address : BRAC Centre, 75 Mohakhali, Dhaka 1212
∎ Web : enterprises.brac.net
∎ Business : BRAC Enterprises, the social enterprise and investment division of BRAC were initiated as intervention to serve a need or create market access for the marginal producers. BRAC Enterprises strives to strike the right balance between financial surplus and social returns in order to achieve the targeted double/ triple bottom lines. By operating as a surplus generating enterprises that aims to alleviate poverty through its business operations and supply chain, BRAC succeeds in implementing its vision to serve the society in a profitable manner. Now, these socially profitable enterprises, across crafts, agriculture, livestock, poultry, fisheries, health and retail sector are making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities.

Category: Customer Support/Call Centre

Read Before Apply: If you feel that you are the right match for the above mentioned position, please send your detailed resume and a cover letter justifying your qualification for the applied position to BRAC Human Resource Division, BRAC Centre (5th floor), 75 Mohakhali, Dhaka-1212 on or before September 14, 2019. Please mention the name of the position and EN -116819 on top of the cover letter and the envelope. Internal candidates are requested to apply through proper channel. In case of Ex-BRAC staff, PIN should be mentioned in CV. Only short listed candidates will be contacted. BRAC is an equal opportunity employer.