Assistant Executive - Customer Service, Consumer & Retail Services-Business Development (CRS-BD))

Job Description

Title: Assistant Executive - Customer Service, Consumer & Retail Services-Business Development (CRS-BD))

Company Name: SGS Bangladesh Limited

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Master of Science (MSc) in Chemistry, Bachelor in Engineering (BEngg) in Textile Technology
∎ Skills Required: Customer focused, Efficient, Friendly and responsive, Quality driven, Self motivated, Technical knowledge

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Handling, Fabric testing, Textile
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Act upon client feedback and assist customers as necessary
∎ Work to regain lost customer and new lead generation
∎ Handle day-to-day operations in a timely, complete and proper manner (e.g. inquiries on job progress, sample acknowledgment, result interpretation, submission process, services, prices, TRF, etc.)
∎ Handling daily subcontract testing jobs in textile and food lab.
∎ Prepare quotation (where appropriate)
∎ Keep a record of return, tested and cancel sample and follow up
∎ Build and foster collaboration with internal teams involved in service delivery
∎ To communicate with laboratory staff on special sample handling to ensure execution of the job in a satisfactory manner
∎ Perform other job-related assignments as and when instructed by the team

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Applies judgment and acts according to the SGS standards of ethics and integrity.
∎ Able to operate office applications
∎ Skilled in written and spoken English.

Salary: Negotiable

Compensation & Other Benefits:
∎ Compensation & other benefits
∎ Overtime allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2 (Yearly)
∎ Dress Allowance
∎ Profit Bonus
∎ Insurance Coverage ( Health & Life)
∎ Provident Fund
∎ Gratuity

Job Source: Online Job Posting.

Application Deadline: 15 Jan 2022

Company Information:
∎ 29 Dec 2021
∎ SGS Bangladesh Limited
∎ Address : House No. 37, Road No. 24, Gulshan-1, Dhaka - 1212
∎ Web :
∎ Business : SGS is the world`s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 97,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

We are constantly looking beyond customers` and society`s expectations in order to deliver market leading services wherever they are needed. As the leader in providing specialized business solutions that improve quality, safety and productivity and reduce risk, we help customers navigate an increasingly regulated world. Our independent services add significant value to our customers` operations and ensure business sustainability.

SGS is looking for the following position to be filled with competent candidates.

Category: Customer Support/Call Centre


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