Job Description
Title: Assistant Customer Service Manager
Company Name: Toppay Services Limited
Vacancy: 1
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Direct Selling/Marketing Service Company, Call Center
Published: 8 Jul 2025
Education:
∎ Bachelor/Honors in any discipline
Requirements:
Additional Requirements:
∎ College degree or above, with prior customer service or telemarketing experience required
∎ Fluent in Bengali and English; Chinese proficiency is a plus
∎ Patient and meticulous, with strong stress resistance and conflict-resolution skills
∎ Proficient in office software such as Excel, and capable of reasonably arranging shift rotations for the customer service team
∎ Prior experience in financial debt collection is preferred.
Responsibilities & Context:
∎ To review credit documents (income proof, family member information, etc.) submitted by mobile phone purchasers via phone and SMS
∎ To send repayment reminders, conduct debt collection, and perform device locking operations for overdue customers
∎ To handle customer complaints and maintain good user relationships
∎ To record and feedback common issues to assist in optimizing risk control processes
∎ To achieve daily outbound call targets, ensure service quality, effectively manage the customer service team, and reduce company operational risks.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Toppay Services Limited
∎ Lotus kamal tower two, 9th floor, Gulshan 1, Dhaka 1212
∎ Toppay Services Limited is a registered telecommunications company offering services like mobile data, cable subscriptions, electricity bill payments, and airtime top-ups. The company``s primary business activities are classified as information technology consultancy and other related activities.
Address::
∎ Lotus kamal tower two, 9th floor, Gulshan 1, Dhaka 1212
∎ Toppay Services Limited is a registered telecommunications company offering services like mobile data, cable subscriptions, electricity bill payments, and airtime top-ups. The company``s primary business activities are classified as information technology consultancy and other related activities.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 7 Aug 2025
Category: Customer Support/Call Centre
