Work from home as Customer Service Representative | USA

Job Description

Title: Work from home as Customer Service Representative | USA

Company Name: Upgrade U Initiative

Vacancy: 5

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ O Level, A Level, Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Arts (BA) in English, Master of Arts (MA) in English
∎ IELTS. (Candidate with an good score on IELTS will get priority in Selection)
∎ American International University Bangladesh,North South University students will get preference
∎ Skills Required: Computer skill, Data Entry, High Level of Written and Spoken English, Punctuality, Strong communication skills

Job Context:
∎ Our Primary Expectations from applicants are as following:
∎ You Must Have the skills in being able to Communicate (Speaking & Understand) with our US customers/clients/others etc.
∎ Any Candidate with an O Level/A Level education background will get high priority in selection.
∎ Any Previous experience in Customer Support/Service or Telemarketing/Telesales for International Regions (US, Canada etc.) will get priority.
∎ This is a full-time job with 5 working days per week. And work hours are at night shift from 10 PM - 6 AM. (1.-1.5 hrs. break avail in between).

Job Responsibilities:
∎ Responsible for Customer Support Hotline no#. where you will be taking incoming calls and making outbound calls to our customers/clients/others etc.
∎ Responsible for making Sales outbound calls offering the Free Gov. Benefit Service and offering Electronic Products (e.g. Tablet/Pad/Mobile etc.) we sale at a subsided* price.
∎ Responsible for our customer support mailbox. Reviewing inbox. And replying back to customers.
∎ Chatting with customers on our social media platform.

Additional Requirements:
∎ Age at least 18 years
∎ Both males and females are allowed to apply
∎ Must have a valid Identification Card. (NID or Passport).
∎ We expect you have your own personal room/workspace at home and you must work from their if declared as your work-station. You can't switch location without permission.
∎ Must have own PC or Laptop with good Internet Connection.
∎ Must have a good Headphone/Headset with noise cancellation mic.
∎ Person with disability are encouraged to apply

Salary:
∎ Tk. 20000 - 25000 (Monthly)
∎ Sales Bonus: (min.) 500 Taka per sales.

Compensation & Other Benefits:
∎ Salary Review: Half Yearly
∎ Festival Bonus: 1
∎ We will provide 100% of your basic as Festival Bonus.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Sep 2023

Company Information:
∎ 9 Sep 2023
∎ Upgrade U Initiative

Category: Customer Support/Call Centre

: We encourage only those to apply who are confident in their English Communication Skills. To apply you can email your resume/CV with a cover letter to [email protected] and write subject as following:Subject: Hi. I am "Your Name Here" applying for the Customer Service Representative Position.