WFM Executive
Job Description
Title: WFM Executive
Company Name: Genex Infosys Limited
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 2 year(s)
Job Responsibilities:
∎ Assist in forecasting and scheduling based on historical data.
∎ Schedule Change management.
∎ Monitor real-time Alerts
∎ Monitor real-time Adherence Alerts
∎ Perform root cause analysis for the days the Process has missed its targets and suggest corrective action.
∎ Track employee information and changes.
∎ Provide daily, weekly, monthly and on demand reports.
∎ Perform any other task assigned by the Management time to time
∎ Follow Roster Duty
Additional Requirements:
∎ Age 28 to 35 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ In-depth understanding of the various call center metrics and their impact on each other
∎ Knowledge of Forecasting techniques would be an added advantage
∎ High MS-Office skills (Advanced excel preferred)
∎ Should be capable of handling lots of data in an efficient and effective manner
∎ Excellent analytical skills & attention to detail
∎ Customer management exposure and good presentation skills
∎ Should have good communication skills in both Bangla & English.
∎ Self-motivated and execution oriented
∎ Problem solving skills
∎ Ability to handle pressure - Timelines and Customer Demands
∎ Ability to learn quickly/on the fly
∎ Team Player
Application Deadline: November 15, 2019
Company Information:
∎ Genex Infosys Limited
∎ Address : Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ Web : www.genexinfosys.com
∎ Business : Leading IT company trusted by global brands
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 15th Nov 2019
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