Job Description
Title: UK Call Center Executive (Day & Night Shift - Male & Female)
Company Name: Alliance Engineering & Services
Vacancy: 4
Location: Dhaka (DOHS Mirpur)
Salary: Tk. 15000 - 25000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Call Center, Cellular Phone Operator
∎ Freshers are also encouraged to apply.
Published: 1 Feb 2025
Education:
∎ Diploma
Requirements:
Additional Requirements:
∎ Strong command of the English language, with excellent verbal and written communication skills.
∎ Ability to communicate clearly, professionally, and empathetically with diverse individuals.
∎ Previous experience in customer service, call center roles.
∎ Excellent active listening skills and the ability to explain information clearly.
∎ Strong attention to detail and organizational skills for accurate record-keeping.
∎ Problem-solving skills with the ability to handle sensitive or urgent situations calmly.
∎ Comfortable using CRM tools, call management software, and basic office applications.
∎ Empathetic, patient, and reliable in managing client.
∎ Proactive and self-motivated, with the ability to work in a dynamic environment.
∎ Language Skills:
∎ Experience:
∎ Skills:
∎ Technical Proficiency:
∎ Personal Attributes:
Responsibilities & Context:
∎ Make outbound calls to care workers to confirm their status, shift details, and task updates.
∎ Ensure all information collected is clear, concise, and accurately documented.
∎ Provide timely and professional updates to clients about care worker activities or schedule changes.
∎ Respond to client inquiries and ensure their concerns are handled with empathy and efficiency.
∎ Maintain precise and detailed logs of all calls, including care worker updates and client communications, in the system.
∎ Ensure information is up-to-date and readily available for reporting or follow-up.
∎ Quickly identify and escalate issues related to care worker availability or delays to the appropriate team.
∎ Offer clear and reassuring communication to clients during problem resolution.
∎ We are looking for a highly skilled and empathetic Outbound Call Center Agent with excellent English proficiency (both written and verbal) to serve as a vital communication bridge between care workers and clients. The primary role involves contacting care workers to gather updates, confirming their status, and relaying accurate information to clients in a timely and professional manner.
∎ Key Responsibilities
∎ Communication with Care Workers:
∎ Make outbound calls to care workers to confirm their status, shift details, and task updates.
∎ Ensure all information collected is clear, concise, and accurately documented.
∎ Client Updates:
∎ Provide timely and professional updates to clients about care worker activities or schedule changes.
∎ Respond to client inquiries and ensure their concerns are handled with empathy and efficiency.
∎ Record Management:
∎ Maintain precise and detailed logs of all calls, including care worker updates and client communications, in the system.
∎ Ensure information is up-to-date and readily available for reporting or follow-up.
∎ Problem Resolution:
∎ Quickly identify and escalate issues related to care worker availability or delays to the appropriate team.
∎ Offer clear and reassuring communication to clients during problem resolution.
Skills & Expertise:
Employment Status: Full Time
Job Location: Dhaka (DOHS Mirpur)
Company Information:
∎ Alliance Engineering & Services
∎ House#631, Road#10,Avenue#3, Mirpur DOHS
∎ Leading Software and IT company
Address::
∎ House#631, Road#10,Avenue#3, Mirpur DOHS
∎ Leading Software and IT company
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 3 Mar 2025
Category: Customer Support/Call Centre
