Telesales Team Leader/ Manager
Job Description
Title: Telesales Team Leader/ Manager
Company Name: Sales Manager Pvt. Limited
Vacancy: Not specific
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ More education or experience in a related field may be preferred.
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision Management, Customer Relationship Management (CRM), International Call Center, telesales
∎ The applicants should have experience in the following business area(s):
Call Center
Job Responsibilities:
∎ Build and manage strong Outbound Telesales Team.
∎ Coaching, inspiring and motivating a Telesales team.
∎ Ensuring the team meets the sales targets.
∎ TeleSales training, development, and performance management.
∎ A good understanding of the market dynamics in the respective sector.
∎ Developing sales strategies to guarantee success and growth.
∎ Developing and maintaining customer relationships.
∎ Disciplined use of CRM system, communication and customer management.
∎ Handling customer complaints and enquiries.
∎ Monitoring random calls for quality assurance.
∎ Forecasting and analyzing sales data.
∎ Regular reporting of KPI's to directors
∎ Keeping to targets and managing KPI's.
∎ Meeting with sales managers to discuss Telesales strategies.
∎ Training junior Telesales staff.
∎ Writing sales scripts and customer answer sheets.
∎ Implementing sales strategies.
∎ Managing the Telesales team and assisting junior staff.
∎ Setting weekly and monthly sales targets.
∎ Maintaining customer relationships.
∎ Handling escalated customer complaints.
∎ Compiling and presenting sales reports.
∎ Preparing reports and analyzing call centre data to improve processes.
Salary:
∎ Negotiable
∎ Salary depends on previous experience
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 15 Jul 2020
Company Information:
∎ 16 Jun 2020
∎ Sales Manager Pvt. Limited
∎ Address : Gazi Tower(3rd Floor),151/6, Panthapath,Dhaka.
∎ Web : www.salesmanager.com.bd
∎ Business : Sales Manager at the forefront of fulfilling your demand, utilizes the talent of the individual group of experts to serve in for the firmed establishment of your businesses. Based in Dhaka, Bangladesh, we are experienced in this digital marketing & telemarketing field, and offer you intricate services, such as SEO, branding & designing, social media PPC, Google PPC, WordPress, and Call centre facilities which will be boon for your businesses.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 15th Jul 2020
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