Tele-Marketing Agent

Job Description

Title: Tele-Marketing Agent

Company Name: Fargo Food

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time, Part-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skill, Customer Support through Phone, Internet Browsing, Reporting and Documentation, Strong communication skills

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following business area(s): Food (Packaged)

Job Responsibilities:
∎ Making outbound calls: Initiating calls to potential customers or clients with the aim of promoting a product.
∎ Conducting sales pitches: Presenting product features, benefits, and offers in a persuasive manner to generate interest and potentially secure sales.
∎ Lead generation: Identifying and qualifying potential leads through phone conversations, gathering relevant information such as contact details, needs, and preferences.
∎ Appointment setting: Scheduling appointments or meetings between potential customers and sales representatives for further discussion or demonstration of products.
∎ Customer relationship management: Maintaining and updating customer databases or CRM systems with accurate and relevant information obtained during conversations.
∎ Handling objections: Addressing customer concerns, overcoming objections, and providing necessary information to alleviate doubts or hesitations.
∎ Following scripts and guidelines: Adhering to established scripts, sales processes, and compliance standards to ensure consistency and quality of communication.
∎ Achieving sales targets: Meeting or exceeding sales goals, quotas, or performance metrics set by the organization.
∎ Providing product information: Educating customers about product features, specifications, pricing, promotions, and any other relevant details.
∎ Upselling and cross-selling: Identifying opportunities to promote additional products to customers based on their needs or preferences.
∎ Documenting call details: Recording accurate and comprehensive notes about each call, including customer interactions, inquiries, feedback, or complaints.
∎ Maintaining professional etiquette: Demonstrating professionalism, courtesy, and empathy in all customer interactions, even when faced with challenging or difficult situations.
∎ Collaborating with team members: Coordinating with sales teams, supervisors, or other departments to share customer insights, provide feedback, or seek assistance as needed.
∎ Staying updated on industry trends: Keeping abreast of industry news, product knowledge, and market trends to enhance sales effectiveness and provide accurate information to customers.
∎ Continuous improvement: Actively seeking feedback, participating in training sessions, and implementing suggested improvements to enhance personal skills and sales performance.

Additional Requirements:
∎ Age 23 to 28 years
∎ Only females are allowed to apply
∎ Excellent communication skills: Clear and effective verbal communication is crucial for interacting with customers over the phone.
∎ Persuasive skills: Telemarketing agents should have the ability to influence and persuade customers to purchase products or services.
∎ Resilience and persistence: Dealing with rejection and handling difficult customers is a common aspect of telemarketing. Agents should be resilient and persistent in their approach.
∎ Active listening: Agents should be attentive listeners to understand customer needs and tailor their sales pitch accordingly.
∎ Time management: Efficiently managing call volumes and meeting sales targets requires strong time management skills.
∎ Computer literacy: Basic computer skills, such as using customer relationship management (CRM) software, navigating databases, and updating customer records, may be necessary.
∎ Professionalism and etiquette: Agents should maintain a professional and polite demeanor while interacting with customers, adhering to company policies and guidelines.
∎ Adaptability: Telemarketing agents should be adaptable to different customer personalities, industry trends, and changing sales strategies.

Salary: Tk. 12000 - 16000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 18 May 2023

Company Information:
∎ 14 May 2023
∎ Fargo Food
∎ Address : House 30, Road 7, Block C, Niketon, Gulshan-1, Dhaka-1212
∎ Web : https://fargofood.com/

Category: Customer Support/Call Centre

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