Team Leader , Call Center
Job Description
Title: Team Leader , Call Center
Company Name: Technosoft Integration
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 4 to 7 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision Management
Job Responsibilities:
∎ • Train, coach, and lead call center representatives as they provide support for customers.
∎ • Problem-solving and conflict resolution and Helping call agents with challenging customer service issues.
∎ • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
∎ • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
∎ • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
∎ • Fulfill objectives for the call center's day-to-day activities.
∎ • Prepare reports for different departments or upper management when Required.
∎ • Ensure customer complaint investigation in detail and perhaps provide feedback within time frame allowed by TAT (Turnaround Time)
∎ • Ensure the highest level of customer retention.
∎ • Handle Customer feedback and complaints efficiently and keep acceptable service level.
∎ • Maintain a strong working relationship with the team and cross-functional teams for smooth operations.
Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Feb 2023
Company Information:
∎ 16 Jan 2023
∎ Technosoft Integration
∎ Address : Axis Delvista (2nd FL),
House No: 7/1, Block-A,
Aurangajeb Road, Mohammadpur,
Dhaka-1207
∎ Web : www.ts-integration.net
∎ Business : TechnoSoft is a technology company that develops solution, sells, repairs, and supports network, security products, fir fighting alarm and services.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 14th Feb 2023
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