Team Lead International Outreach
Job Description
Title: Team Lead International Outreach
Company Name: A reputed local conglomerate
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline, Bachelor degree in any discipline, A Level
∎ Skills Required: Digital Marketing, IT Support Service, Professionalism; Hardworking; Problem solving skills., Sales & Marketing, Team management, Telecommunication Service, Transport/ Airline/ Travel
Experience Requirements:
∎ 5 to 9 year(s)
∎ The applicants should have experience in the following area(s):
Administration, Computer skill, Data Entry, Marketing, Microsoft Office Applications, Project Management
∎ The applicants should have experience in the following business area(s):
Advertising Ageny, Call Center, IT Enabled Service, Software Company
Job Responsibilities:
∎ Be in charge of running and managing the call center daily
∎ Set targets for all other call center agents to meet up with
∎ Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
∎ Understand all organization's products, services, procedures and guidelines and communicate same to all team members
∎ Prepare forecasts and budgets for the call center
∎ Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
∎ Facilitate and organize training session for all agents and participate in recruitment of new call center agents
∎ Recommend and purchase gadgets to enhance job performance at the call center
∎ Conduct regular review of all call center agents performance and organize training sessions for under performers
∎ Submit regular reports to management and seek new ideas and strategies to improve performance at the center
∎ Keep up with trends and happenings in the industry and ensuring adherence to industry standards
∎ Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
∎ Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
∎ Reaching set targets and set KPI's.
∎ Follow up prospects who have been offered our services.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Excellent oral and written English.
∎ Knowledge of MS Office tools (Word, Excel)
∎ Willing to work at Night Shift (USA)
∎ Good listener, Persistent, Professional and Negotiator.
∎ Team Management.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per industry standard.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 22 May 2022
Company Information:
∎ 9 May 2022
∎ A reputed local conglomerate
∎ Address : Tejgaon I/A, Dhaka-1208.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 22nd May 2022
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