Support Coordinator (Night Shift)

Job Description

Title: Support Coordinator (Night Shift)

Company Name: Field Nation

Vacancy: 25

Location: Dhaka (Uttara Sector 12)

Salary: Tk. 35000 - 45000 (Monthly)

Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service, Call Center
∎ Freshers are also encouraged to apply.

Published: 4 Feb 2025

Education:
∎ A Level, HSC

Requirements:

Additional Requirements:
∎ Fluency in the English language, both spoken and written to master customer satisfaction.
∎ Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations.
∎ Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.
∎ A knack for attention to detail; it’s not just a trait; it’s a way of life for you.
∎ Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.
∎ Fluency in the English language, both spoken and written to master customer satisfaction.
∎ Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations.
∎ Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.
∎ A knack for attention to detail; it’s not just a trait; it’s a way of life for you.
∎ Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.

Responsibilities & Context:
∎ Dive into the world of customer inquiries with finesse, whether it's through the art of phone calls or service cloud
∎ Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied
∎ Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.
∎ Why is this role important to Field Nation?
∎ As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency.
∎
∎ What you’ll get to do in this role:
∎ Dive into the world of customer inquiries with finesse, whether it's through the art of phone calls or service cloud
∎ Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied
∎ Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.

Compensation & Other Benefits:
∎ Festival Bonus
∎ Mobile Bill
∎ Medical Insurance
∎ Gym Membership
∎ Annual Trip
∎ Profit Share
∎ Gratuity Benefit
∎ Lunch/Dinner Facilities: Fully Subsidized
∎ Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
∎ Friendly work environment.
∎ Flexible leave/vacation policy.
∎ Opportunity to work with cross-cultural teams with the US.
∎ Annual performance evaluation and increment.
∎ Employee Transportation Facility.
∎ Festival Bonus
∎ Mobile Bill
∎ Medical Insurance
∎ Gym Membership
∎ Annual Trip
∎ Profit Share
∎ Gratuity Benefit
∎ Lunch/Dinner Facilities: Fully Subsidized
∎ Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
∎ Friendly work environment.
∎ Flexible leave/vacation policy.
∎ Opportunity to work with cross-cultural teams with the US.
∎ Annual performance evaluation and increment.
∎ Employee Transportation Facility.

Workplace:
∎ Work from home, Work at office

Employment Status: Full Time

Job Location: Dhaka (Uttara Sector 12)

Read Before Apply:

Apply Procedure:

Hard Copy:
∎ Please go to the following link to apply (It only takes 5 minutes):
∎ https://jobs.lever.co/fieldnation/8b600331-0a88-4218-9dd5-90da25adc840

Company Information:
∎ Field Nation
∎ House # 23, Road # Shah Makdum Avenue (North), Sector # 12, Uttara-1230, Dhaka
∎ Field Nation is the complete Field Service Marketplace and Project Management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.

Address::
∎ House # 23, Road # Shah Makdum Avenue (North), Sector # 12, Uttara-1230, Dhaka
∎ Field Nation is the complete Field Service Marketplace and Project Management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.

Application Deadline: 6 Mar 2025

Category: Customer Support/Call Centre