Sr. Officer/Executive- Service
Job Description
Title: Sr. Officer/Executive- Service
Company Name: A reputed Manufacturing company.
Vacancy: --
Age: 28 to 40 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ 4 to 6 years
∎ The applicants should have experience in the following business area(s):Battery, Storage cell
Published: 30 Dec 2023
Education:
Requirements:
Additional Requirements:
∎ Age 28 to 40 years
∎ Experience in EV & Automotive Battery, Industrial (2 volt), BTS, IPS installation, pre and after sales service, trouble find out and solution, direct customer and dealers/ product's service management etc.
∎ They should be well mannered, pleasant, professional and good problem solvers as well, Should be self-directed.
∎ Customer Complaint Management, Lead time Monitoring, Customer Feedback System data analysis with action plan for improvement.
Responsibilities & Context:
∎ Technical team management as a Branch service in charge.
∎ Ensuring customer service & satisfaction.
∎ Making software BSR,ISR, GD Bty Challan, Replace Challan, IF Challan, and maintain all claim & Service battery stock report.
∎ Brief/discuss the benefit of regular battery testing, our product quality, service quality, replacement policy among customer & dealers.
∎ Installation, Testing & repairing of automotive, solar, industrial 2Volt battery & IPS.
∎ Caring & support to all office attend customers.
∎ Planning daily, weekly, monthly, service schedule.
∎ Phone call attend to sales team, service team, dealers, retailers and customers.
∎ Maintain IPS and IPS battery regular service as per IPS service contract.
∎ After the IPS repair, challan /Bill making & send it to all the service centers and customers through courier.
∎ Replace challan, good battery challan, return battery challan making & insure delivery.
∎ Special case report (Out of Policy, Upper Price, and Software Correction Issues) placed to proper channel.
∎ Requisition send for Electrolyte, DM water & receiving from factory Activities report submit. Etc.
∎ Ensuring proper uses and maintenance all testing tools & Equipment's.
∎ Any others tasks assigned by management.
Required Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Anywhere in Bangladesh
Company Information:
∎ A reputed Manufacturing company.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 29 Jan 2024
Category: Customer Support/Call Centre
