Sr. Executive/ Specialist - MIS & WFM

Job Description

Title: Sr. Executive/ Specialist - MIS & WFM

Company Name: Genex Infosys Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduate in MIS/ CSE/ Math/ Finance/ Accounting/ Economics

Job Responsibilities:
∎ RTM (Real Time Management)
∎ Collating & Maintaining Daily/ Weekly/ Monthly Reports from Different Queues & Prepare Dashboards/ PPTs
∎ Monitoring SLA Performance - Generating Manuals & Various Reports
∎ Analyzing Errors & Automate Reports
∎ Daily Work Activities, Reporting & Analysis
∎ Assist in forecasting and scheduling based on historical data.
∎ Schedule Change management.
∎ Track employee information and changes.
∎ Perform any other task assigned by the management time to time.

Additional Requirements:
∎ Age 27 to 36 years
∎ Both males and females are allowed to apply
∎ Adequate knowledge in Call Center WFM
∎ knowledge in MS Excel.
∎ Capacity to share thoughts & business intelligence from situation
∎ Proficient in communication.
∎ Effective analytical skills and ability to pay attention to detail.
∎ At least 1 Year experience in relevant sector
∎ Knowledge on VBA
∎ Macro Recording
∎ MS Power BI
∎ MS Access

∎ Negotiable
∎ Competitive compensation & benefit will be offered for the deserving incumbent.

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 17 May 2022

Company Information:
∎ 17 Apr 2022
∎ Genex Infosys Limited
∎ Address : Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ Web :
∎ Business : Leading IT company trusted by global brands

Category: Customer Support/Call Centre

: Online

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