Sr. Executive / Executive, Customer Care

Job Description

Title: Sr. Executive / Executive, Customer Care

Company Name: Persona Hair & Beauty Ltd.

Vacancy: --

Location: Dhaka (Banani, GULSHAN 1 ...

Salary: Negotiable

Experience:
∎ 2 to 4 years
∎ Freshers are also encouraged to apply.

Published: 17 Sep 2024

Education:
∎ Graduation or Masters in any discipline from any reputed university
∎ MBA or English Medium background is preferred
∎ Graduation or Masters in any discipline from any reputed university
∎ MBA or English Medium background is preferred

Requirements:

Additional Requirements:
∎ Fresher’s & experienced both are encouraged to apply
∎ Minimum 2 - 4 years
∎ Call Center
∎ Event Management
∎ Face to face sales & Marketing
∎ Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
∎ Good listening skill: Must have abilities to understand others’ tone quite quickly
∎ Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation Must have advanced situational judgment –ability to know what is needed to satisfy the customers
∎ Technical competencies: basic computer skill-MS-Office, good typing skill.
∎ Flexibility: One should have willingness to work both shifts and on public holidays
∎ Fresher’s & experienced both are encouraged to apply
∎ For experience :
∎ Minimum 2 - 4 years
∎ Call Center
∎ Event Management
∎ Face to face sales & Marketing
∎ ADDITIONAL CRITERIA:
∎ Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
∎ Good listening skill: Must have abilities to understand others’ tone quite quickly
∎ Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation Must have advanced situational judgment –ability to know what is needed to satisfy the customers
∎ Technical competencies: basic computer skill-MS-Office, good typing skill.
∎ Flexibility: One should have willingness to work both shifts and on public holidays

Responsibilities & Context:
∎ Manage operations to ensure smooth and efficient functioning.
∎ Identify customer needs, clarify information and provide solutions.
∎ Build and maintain professional relationship with customer.
∎ Ensure the optimum level of Customer Satisfaction through the team.
∎ Resolve customer queries quickly and efficiently.
∎ Respond to customer complain with a professional and positive manner to promote optimum customer satisfaction.
∎ Refer unresolved customer grievances to designated persons for further investigation (For different case).
∎ Report day-to-day activities to the Branch I/C.
∎ JOB RESPONSIBLITIES:
∎ Manage operations to ensure smooth and efficient functioning.
∎ Identify customer needs, clarify information and provide solutions.
∎ Build and maintain professional relationship with customer.
∎ Ensure the optimum level of Customer Satisfaction through the team.
∎ Resolve customer queries quickly and efficiently.
∎ Respond to customer complain with a professional and positive manner to promote optimum customer satisfaction.
∎ Refer unresolved customer grievances to designated persons for further investigation (For different case).
∎ Report day-to-day activities to the Branch I/C.
∎ JOB NATURE:
∎ Full-Time (Shifting & Roster)
∎ Shift- Morning 10 am to 6 pm and Evening: 12.30pm to 8 pm)

Compensation & Other Benefits:
∎ LUCRATIVE PACKAGE OF COMPENSATION:
∎ Remuneration : 15000 -18000 Tk
∎ Complementary Service : Grooming Package fixed
∎ Festival Bonus : 1 month full salary for two Festival (confirmed employee)
∎ Incentive : Target and result Oriented

Employment Status: Full Time

Job Location: Dhaka (Banani, GULSHAN 1, GULSHAN 2, Kakrail, Shantinagar)

Read Before Apply:

Persona is one of the most well-known brands in Bangladesh providing premier lifestyle solutions for men, women & children.